Job Profile - Business Development & Branch Manager Key Responsibilities Business Growth & Revenue Generation Take ownership of branch sales and business growth. Achieve monthly revenue and customer acquisition targets. Identify opportunities to increase branch revenue.

Generate repeat business from existing customers. Develop local marketing initiatives to increase customer acquisition. Build relationships with residential societies, apartments, offices, and local businesses.

Local Marketing & Lead Generation Plan and execute local offline marketing activities. Conduct leaflet distribution campaigns and local promotions. Organize society activations and customer awareness activities.

Build partnerships with housing societies, corporate offices, gyms, salons, and other local businesses. Ensure continuous lead generation and conversion. Customer Relationship Management Deliver exceptional customer experience.

Handle customer inquiries, complaints, and escalations professionally. Ensure timely service delivery and customer satisfaction. Build long-term relationships with customers to improve retention.

Monitor customer feedback and implement improvements. Branch Operations Management Manage complete day-to-day branch operations. Ensure smooth pickup and delivery processes.

Coordinate effectively with the central processing plant. Maintain service quality standards and operational efficiency. Ensure all orders are processed and delivered within committed timelines.

Monitor branch productivity and operational performance. Team Management Lead and manage riders and branch staff. Allocate daily tasks and monitor execution.





Ensure riders complete pickups and deliveries on time. Maintain discipline, accountability, and performance standards. Conduct regular team meetings and performance reviews.

Train and motivate team members to achieve branch goals. Reporting & Performance Tracking Track branch performance and key business metrics. Prepare daily, weekly, and monthly reports.

Monitor customer acquisition, retention, revenue, and operational KPIs. Provide regular updates to management on branch performance and growth initiatives.

Key Performance

Indicators (KPIs) Monthly Revenue Achievement New Customer Acquisition Repeat Customer Rate Customer Satisfaction Branch Profitability Pickup & Delivery Efficiency Local Marketing Activities Executed Team Productivity Service Quality Standards Complaint Resolution Time Candidate Profile Required Skills Strong leadership and team management skills.

Excellent communication and customer handling abilities. Sales and business development mindset. Problem-solving and decision-making skills.

Ability to manage multiple responsibilities simultaneously. Robust ownership and accountability. 3 to 8 years of experience in: Retail Operations Branch Management Business Development Service Industry Operations Education: Graduate preferred. +2 / HS can also apply Relevant work experience will be considered over qualifications. What We Are Looking For We are not looking for someone who wants only a job.

We are looking for someone who wants to take ownership of a branch, lead a team, grow the business, and build a successful career. If you have a growth mindset, leadership ability, and a passion for business, we would love to hear from you.

📌 Business Development Manager (BDM) (Kolkata)
🏢 JobTrade
📍 Kolkata