Business Development & Delivery Domestic Staffing

1. Position Details

Designation: Business Development & Delivery Manager

Department: Domestic Staffing

Location: Bangalore

Reporting To: VP Domestic Staffing

Experience: 8 - 15 Years

Industry: Domestic IT Staffing / Recruitment

2. Role Purpose The incumbent will be responsible for end-to-end Business Development and Delivery for the Domestic Staffing business, with primary ownership for new client acquisition, revenue generation, account mining, client relationship management, staffing requirements, recruitment delivery, and achievement of business targets.

The role requires a strong combination of sales, staffing, client management, recruitment delivery, commercial understanding, and team leadership capabilities.

3. Key Responsibilities

A. Business Development & New Client Acquisition

- Develop and execute strategies to acquire new clients for the Domestic Staffing business.
- Identify and target IT companies, GCCs, BFSI, Product Companies, Start-ups, Enterprise Organizations, and other potential clients.
- Generate business through cold calling, networking, references, LinkedIn, industry connects, events, and existing relationships.
- Build relationships with CHROs, HR Heads, Talent Acquisition Heads, Procurement/Vendor Management teams, Business Heads, and Hiring Managers.
- Conduct client meetings, capability presentations, commercial discussions, and negotiations.
- Generate qualified staffing requirements and convert prospects into active clients.
- Lead commercial negotiations covering billing rates, margins, payment terms, replacement clauses, contractual terms, and other commercial conditions in coordination with management.
- Ensure successful client onboarding and commencement of business.

B. Revenue & Business Growth

- Own assigned revenue, gross margin, new business, and business growth targets.
- Develop a healthy and sustainable sales pipeline.
- Track opportunities from lead generation through closure and revenue realization.
- Identify new service opportunities within existing and prospective accounts.
- Develop business across different staffing models, including:

- Permanent Staffing

- Contract Staffing
- Contract-to-Hire

- RPO / Recruitment Services
- Project-Based Staffing

- Workforce Solutions
- Prepare periodic business forecasts and revenue projections.

C. Account Management & Mining

- Build and maintain strong, long-term relationships with existing clients.
- Identify additional hiring requirements and cross-selling opportunities within existing accounts.
- Expand relationships across business units,



technologies, locations, and departments.
- Conduct periodic client reviews and understand upcoming workforce requirements.
- Monitor client satisfaction and ensure timely resolution of service issues.
- Drive repeat business and account growth.
- Maintain regular engagement with key decision-makers and stakeholders.

D. Staffing Delivery & Fulfillment

- Take overall ownership of delivery against client requirements.
- Understand job descriptions, skill requirements, experience, location, compensation, notice period, and other hiring parameters.
- Coordinate with Recruitment/Delivery teams for timely fulfillment.
- Allocate requirements based on recruiter capability, priority, and business criticality.
- Monitor Positions Submissions Interviews Offers Joinees at an individual and team level.
- Ensure profiles submitted to clients meet defined quality standards.
- Monitor interview feedback, offer status, joining commitments, and candidate dropouts.
- Drive timely closure of positions within agreed TAT.
- Personally support critical, niche, or senior-level requirements where necessary.
- Ensure proper usage and updating of ATS/CRM systems, including CEIPAL or other approved platforms.

E. Delivery Team Leadership

- Lead and guide recruitment/delivery teams assigned to the business.
- Set daily, weekly, and monthly delivery expectations.
- Monitor recruiter productivity and closure performance.
- Conduct regular pipeline and performance reviews.
- Identify productivity gaps and implement corrective actions.
- Coach team members on sourcing, screening, client requirements, candidate engagement, and closure techniques.
- Ensure adequate delivery capacity against business requirements.
- Build a performance-driven and accountable delivery culture.

F. Client Escalation & Service Management

- Act as the escalation point for critical client requirements and delivery issues.
- Resolve concerns relating to candidate quality, TAT, joining, replacement, communication, and service delivery.
- Coordinate with HR, Finance, Operations, and Delivery teams to resolve client issues.
- Ensure adherence to agreed SLAs and contractual commitments.
- Maintain strong client satisfaction and business continuity.

G.



Commercial & Operational Management
- Monitor account-wise revenue, billing, gross margin, and profitability.
- Ensure business is generated within approved commercial and margin parameters.
- Coordinate with Finance for billing, collections, outstanding payments, and commercial issues.
- Identify accounts with margin or payment concerns and escalate appropriately.
- Ensure compliance with internal processes, client contracts, and staffing policies.

5. Experience : 815 years of relevant experience, preferably in:

- Domestic IT Staffing
- Staffing Sales / Recruitment Sales
- Business Development
- IT Recruitment
- Contract Staffing
- Recruitment Delivery
- Workforce Solutions
- Client Acquisition & Account Management

The candidate should preferably have demonstrated experience in both Business Development and Recruitment/Delivery, with a proven track record of generating business and driving staffing closures. Experience in managing GCCs, BFSI, IT Product Companies, Enterprise Clients, and large domestic accounts will be an advantage.

7. Required Skills & Competencies

- Robust understanding of the Domestic IT Staffing market.
- Proven capability in new client acquisition and revenue generation.
- Strong client relationship and account-management skills.
- Excellent negotiation and commercial skills.
- Strong understanding of recruitment delivery and staffing operations.
- Ability to manage senior client stakeholders.
- Strong leadership and team-management capabilities.
- Excellent communication and presentation skills.
- Strong analytical, forecasting, and reporting skills.
- Ability to manage multiple clients and critical requirements simultaneously.
- Strong understanding of staffing margins and commercial models.
- Proficiency in CRM/ATS, MS Excel, PowerPoint, LinkedIn, and recruitment platforms.

8. Behavioral Competencies

- Business ownership
- Accountability
- Result orientation
- Customer focus
- Strategic thinking
- Commercial acumen
- Relationship building
- Leadership
- Negotiation
- Problem solving
- Decision making
- Team collaboration
- High level of professionalism and integrity

9. Overall Accountability The incumbent will be responsible for driving the complete Domestic Staffing business cycle: The role is expected to contribute directly to the growth and profitability of the Domestic Staffing business through recent business acquisition, existing-account expansion, effective delivery, client relationship management, revenue generation, margin protection, and team performance.

📌 Business Development & Delivery : Domestic Staffing (Bengaluru)
🏢 Primus Global Technologies
📍 Bengaluru