We are seeking an ambitious, client-focused Business Analyst (Pre & Post Sales) to join our IT and Cloud Solutions team in Jaipur. In this hybrid role, you will play a crucial part in the entire client lifecycle—from identifying and generating recent business opportunities (Pre-Sales) to ensuring smooth client onboarding, relationship management, and account growth (Post-Sales).

Key Responsibilities: 1. Pre-Sales & Business Development:

- Conduct industry and competitor research to identify prospective B2B clients and decision-makers.
- Generate high-quality leads through multi-channel outreach including cold calling, email marketing, networking, and professional platforms.
- Plan and execute outbound campaigns to create awareness and initiate business discussions.
- Nurture prospective leads through consistent communication and timely follow-ups.
- Collaborate with senior sales and technical teams for seamless lead qualification and deal closure.
- Maintain accurate records of all outreach activities and track sales pipeline progress in the CRM.

2. Post-Sales & Client Onboarding:

- Manage end-to-end customer onboarding to ensure smooth service activation and technical handover.
- Act as the primary point of contact for customer queries, service updates, and operational concerns.
- Coordinate cross-functionally with Technical, Sales, Billing, and Operations teams to resolve client issues promptly.
- Keep customers informed with proactive updates regarding issue resolution, timelines,



and deliverables.
- Build and maintain long-term client relationships to achieve high customer satisfaction and retention rates.

3. Account Management & Revenue Expansion:

- Proactively understand existing clients' business needs and IT infrastructure requirements.
- Recommend relevant Web Hosting, Cloud Infrastructure, Dedicated Servers, and Technology solutions.
- Identify and convert upselling and cross-selling opportunities within the assigned customer portfolio.
- Monitor service renewals, contract upgrades, and account health in the CRM system.

Candidate Profile & Qualifications:

- Education: Bachelor’s / Master’s degree in Computer Science, IT, Business Administration, Commerce, or related fields (BCA, MCA, B.Tech, BBA, MBA, B.Com).
- Experience: 0 – 1 Year (Freshers with strong English communication and a keen interest in IT sales/client servicing are welcome).
- Communication Skills: Excellent written and verbal English communication with strong conversational and presentation abilities.
- Relationship Building: Natural ability to build rapport, handle client discussions empathetically, and de-escalate concerns.
- Technical Aptitude: Basic understanding of web technologies, hosting, domains, or cloud solutions is preferred (training will be provided).
- Analytical Mindset: Detail-oriented, organized, and proficient in using CRM software, spreadsheets, and online research tools.

📌 Business Analyst (Jaipur)
🏢 Baseline HR Solutions
📍 Jaipur