nThe Billing Operations Executive will manage end-to-end customer invoicing, submission and collections for a cohort. The role ensures invoices are accurate, compliant, timely, and aligned with customer contracts while partnering closely with Sales and Account Managers.
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nKey Responsibilities
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nBilling Operations
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- Generate customer invoices accurately and on time.
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- Validate supporting documents before billing.
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- Verify pricing, taxes, discounts and approvals.
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- Process recurring and milestone-based billing.
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- Prepare debit notes and credit notes.
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- Ensure GST-compliant invoicing.
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nBilling Validation
nReview:
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- Customer contracts
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- Purchase Orders
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- Work Orders
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- Billing milestones
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- Rate cards
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- Customer master data
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nEnsure no billing errors prior to invoice generation.
nCustomer Coordination
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- Coordinate invoice revisions where required.
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- Share invoice copies and supporting documents.
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- Support customer onboarding for billing.
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- Support in collections follow up
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nInternal Coordination
nPartner with:
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- Sales
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- Account Managers
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- Product teams
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- Accounts Receivable
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nto resolve billing exceptions.
nRevenue Support
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- Identify uninvoiced transactions.
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- Monitor pending billings.
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- Escalate revenue leakage risks.
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- Ensure all completed services are invoiced.
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nCompliance
nMaintain complete documentation for:
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- Contracts
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- Approvals
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- Audit requests
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nSkills Required
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- Strong understanding of invoicing
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- Knowledge of GST
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- Excellent attention to detail
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- Strong Excel skills
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- ERP experience (Zoho preferred)
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- Valuable communication skills
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- Ability to coordinate with multiple stakeholders
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- Strong process orientation
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nPreferred Qualifications
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- B.Com / M.Com / MBA Finance
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- 2–5 years of billing or finance operations experience
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- Experience in SaaS, consulting or services industry preferred
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