IMTS Institute is looking for a detail-oriented and student-focused Examination Executive to manage examination-related student queries and provide timely support. This is primarily a backend operations and student support profile, involving calls, chats, and emails to resolve examination-related issues.
Key Responsibilities
- Handle 100–150 calls per day regarding examination-related queries and issues.
- Respond to student queries through calls, chat, and email.
- Assist students with issues related to exam schedules, login, exam links, technical problems, submissions, and other examination processes.
- Understand student concerns and provide accurate and timely resolutions.
- Coordinate with the examination, technical, academic, and operations teams for issue resolution.
- Follow up on unresolved student queries until closure.
- Maintain proper records of student complaints, queries, and resolutions.
- Update CRM/Excel/Google Sheets with relevant information.
- Escalate technical or examination-related issues to the concerned team whenever required.
- Prepare daily reports and maintain accurate examination support records.
- Ensure a smooth and positive examination experience for students.
Pay: ₹18,000.00 - ₹24,000.00 per month
Perks
- Paid sick time
- Paid time off
Work Location: In person
📌 Backend Executive (Noida)
🏢 IMTS Institute
📍 Noida
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