Key Responsibilities· Handle incoming and outgoing calls with customers/clients. · Follow up with leads, customers and prospects through calls and WhatsApp. · Maintain and update customer/lead information in Excel, Google Sheets or CRM. · Manage backend operations, documentation and data entry. · Coordinate with internal teams for customer requirements, follow-ups and task completion. · Track leads, payments, pending tasks and customer requirements. · Prepare basic reports and maintain accurate records. · Manage communication through WhatsApp and email. · Use AI tools such as ChatGPT and other AI productivity tools for research, communication, documentation and workflow improvement. · Explore new technology and suggest better ways to complete repetitive or time-consuming tasks. · Learn recent software, AI tools and internal systems as the organization grows.
What We Are Looking
For· Strong interest in AI and new technology. · Willingness to continuously learn and experiment with new tools. · Good communication skills,
particularly over the phone. · Comfortable using computers and online applications. · Basic knowledge of Excel/Google Sheets and email. · Good follow-up and coordination skills. · Ability to organize information and manage multiple tasks. · A proactive attitude and willingness to take ownership. · Ability to learn quickly and adapt to changing processes. · Basic knowledge of ChatGPT or other AI tools is preferred. · Freshers can apply if they demonstrate strong communication skills, curiosity and a genuine interest in technology.
Preferred
Skills· Customer Calling &
- Communication · Lead Follow-up · Backend Operations · Excel / Google Sheets · CRM · WhatsApp &
- Email · ChatGPT / Generative AI · AI-powered productivity tools · Basic automation knowledge · Research &
- Information Management · Coordination &
- Task Management