Lead production patching, upgrades, and migration activities across complex Avaya UC and Contact Center environments, ensuring successful execution through MOP-driven implementations and rigorous validation practices.
Key Responsibilities
- Plan and execute production patches, upgrades, and migrations following approved MOPs.
- Perform technical validation and health assessments before and after implementations. • Lead critical maintenance activities and manage technical escalations during release windows.
- Ensure system stability, risk mitigation, and successful customer outcomes for complex deployments.
- 5+ years of experience implementing patches, upgrades, and migrations in enterprise Avaya environments.
- Solid expertise in MOP-based production deployments and change management.
- Excellent troubleshooting, stakeholder communication, and technical documentation skills.
- Bachelor's degree in Computer Science, Electronics Engineering, or equivalent.