We are hiring Customer Support Executives for an Australian Technical Support Voice Process at Prism Towers, Mumbai.
Candidates must have a minimum of 6 months of international voice process experience, specifically with a recognized BPO company. Experience gained in non-BPO companies will not be considered.
The ideal candidate should have excellent English communication skills, customer-handling abilities and a willingness to work in an international voice process.
Key Responsibilities
- Handle customer calls for the Australian technical support process.
- Assist customers with technical queries and provide appropriate solutions.
- Understand customer concerns and resolve issues professionally.
- Maintain high standards of customer service and communication.
- Follow process guidelines and quality standards.
- Escalate complex technical issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Meet daily performance, productivity and quality targets.
Eligibility Criteria
- Minimum 6 months of international voice process experience is mandatory.
- Candidates must have worked with a BPO company. Only valid BPO experience will be considered.
- Experience in an international voice process is compulsory.
- Maximum age: 35 years.
- Excellent spoken English and communication skills.
- Good customer-handling and problem-solving abilities.
- Basic technical knowledge or troubleshooting experience is preferred.
- Candidates must be comfortable working from the office in Mumbai.
- Willingness to work in rotational shifts as per process requirements.
Salary Structure
Maximum CTC: ₹6 LPA
- In-hand Salary: Approximately ₹39,400 per month.
- During Training: Approximately ₹41,900 per month, including training allowance.
- Post Training: Approximately ₹44,400 per month, including variable pay.
- Additional variable pay: Up to ₹9,000 per month, as per eligibility and performance.
Salary is subject to the company's compensation structure.
Interview Process
All interview rounds will be conducted virtually.
- HR Round
- VNA (Voice and Communication Assessment)
- Operations Round
VNA Verification Requirements
- The VNA assessment will be conducted virtually.
- Only a physical Aadhaar card will be accepted as proof of identity.
- The Aadhaar card must have a transparent, current photograph.
- Dark or outdated photographs will not be accepted.
- Candidates should keep their Aadhaar card ready for verification.
Job Location
Prism Towers, Mindspace, Mumbai – 400104
Behind Hypercity, near the Teleperformance building, in the Malad/Goregaon West area
How to Apply
Interested candidates who meet the eligibility criteria can apply for this position.
Important: Only candidates with at least 6 months of valid international voice process experience in a BPO company will be considered. Candidates must be comfortable with the work location and self-managed transportation.
Pay: Up to ₹600,000.00 per year
Application Question(s)
- Please confirm you are under 35 years old and you have a minimum of 6 months of experience in the International Voice Process.
Education:
- Bachelor's (Required)
Work Location: In person
📌 AU Tech Support Voice – International Voice Process (Malad)
🏢 Raw 4 Hire
📍 Malad
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