Dy.Manager or Asst.Manager - Customer Relationship The purpose of the role to understand customer requirements in terms of quantity, quality and delivery to build Good customer experience for our products
Major Duties and Responsibilities:
1. Serve the primary point of contact for major automotive clients, building strong relationship with the purchasing and supply chain teams
2. Conduct regular business reviews to assess performance metrics such as Quantity, quality and delivery.
3. Co-ordinate the entire team(s) to meet the customer requirement.
4. Translate customer demand forecasts into actionable data for internal manufacturing operations team to prevent under or over production.
5. Coordinate with Production and QA team for smooth flow to delivery
6. Preparation of the product costing - existing and new
7. Monitoring existing contract with customer and lead the renewal negotiation process.
8.
Identify opportunities to cross-sell or up-sell new components lines or engineering capabilities to current clients
Qualification & Experience Bachelor of Engineering - Mechanical
Min 10 years in any Automobile manufacturing
Knowledge and Skill Requirement:
1. Positive knowledge Auto components industry process
2. Excellent communication, negotiation and interpersonal skill are required.
3. Good Analytical knowledge to analyses the customer trends & behaviours,
4. Experience for Automotive standards practices like IATF 16949 ,
5. Good problem solving and initiative thinking to identify and sorting the daily issues
6. Good leadership skill to handle various stakeholder.