About Officeworks:

Officeworks’ purpose is “we bring big ideas to life at low prices”. It’s how we create shared value for customers, team members, suppliers, communities and shareholders.

We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2U.

Our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools.

Our culture is built on beginning with customer, doing the right thing, executing with accountability, and leading with ambition. We are one team who are proud to “wear the blues” and deliver for our customers.

We are an inclusive, forward-thinking organization where diverse perspectives enable innovation, continuous improvement and better outcomes for our customers and teams. The work we do plays an important role in helping Australians work, learn, create and connect.

About the Commercial Function:

- The Commercial team sits at the heart of Officeworks’ growth agenda. This function brings together customer needs, product innovation, services, supplier partnerships, merchandise planning, and channel growth to shape what Officeworks sells, how it competes, and the value it delivers across Retail, B2B, Government, and Education. This is a unique opportunity to contribute to one of the business’s most commercially impactful areas.
- The team plays a key role in evolving Officeworks’ product and service offering, accelerating growth in high-potential channels (such as B2B and Education), expanding private label and exclusive ranges, strengthening supplier partnerships, and unlocking emerging category opportunities across areas like technology, gaming, mobility, VR, print, installation, telco, and managed services.
- You will help build commercial capability from the ground up, shaping scalable ways of working, strengthening planning and decision-making, and driving outcomes that impact sales, margin, customer experience, inventory performance, and long-term growth.

These roles are best suited for people who enjoy: Thriving in a growth-focused retail environment where commercial decisions directly influence customers, sales, margin, and competitiveness

Contributing to key growth areas, including B2B, Education, Government, private label, exclusive products, and emerging categories

Using insights (customer, competitor, category, supplier, financial, inventory) to identify opportunities and inform decisions

Collaborating cross-functionally to turn commercial strategy into practical outcomes

Why this role exists:

The Associate Replenishment Manager leads the Demand Planning and Supply Planning functions, ensuring Officeworks has an objective view of expected customer demand and an executable supply response across assigned category portfolios.

The role establishes the planning standards, governance and performance expectations that connect commercial priorities with supply chain execution. It leads the demand and supply components of the integrated planning process, ensuring assumptions, constraints, risks and trade-offs are visible and resolved through the appropriate decision forums.

Through effective team leadership and cross-functional coordination, the Associate Replenishment Manager drives product availability while balancing supplier constraints, inventory health and working capital requirements. The role is accountable for planning performance, systemic risk resolution and the ongoing development of team and system capability.

Who you will be working with:

- Demand and Supply Planning teams: Lead the teams responsible for demand forecasting, supply planning, replenishment execution and supplier exception management.
- Inventory Planning: Partner on inventory requirements, product availability and network impacts while maintaining clear accountability for store and channel allocation.
- Merchandise Planning and Category: Integrate category, range, pricing, promotional and product lifecycle priorities into the planning process.
- Marketing, Stores and Online: Ensure relevant customer, event and channel insights are reflected in planning assumptions.
- Finance: Align planning outputs with financial expectations and evaluate material inventory and working capital trade-offs.
- Supply chain and logistics: Work with International Logistics, Domestic Transport, Distribution Centers and EDI teams to resolve systemic inbound supply and operational constraints.
- Suppliers and Sourcing: Act as a senior escalation point for material capacity, lead-time and supply continuity risks.
- Inventory Optimization, Data and Technology: Improve planning systems, data, automation and decision support capability

What success looks like:

- Integrated planning:



Demand and supply planning processes provide a coherent and timely view of demand, supply capability, assumptions and risks.
- Forecast performance: Forecast accuracy, bias and forecast value add improve across assigned category portfolios.
- Availability and inventory health: Product availability is supported while inventory investment, stockturn, excess stock, ageing and obsolescence remain within agreed expectations.
- Supply execution: Material supply risks are identified early and supported by effective mitigation and recovery plans.
- Governance and decision quality: Planning assumptions, overrides, trade-offs and decisions are transparent, evidence-based and documented.
- Process and system performance: Relex and related planning processes operate effectively, with fewer recurring exceptions and non-value-adding manual workarounds.
- Team capability: Demand and Supply Planners have clear accountabilities, strong technical capability and effective development and succession plans.
- Stakeholder confidence: Commercial, financial and operational stakeholders receive timely insight and clear recommendations to support decisions.
- Demonstrates Officeworks’ values and contributes to a safe, respectful, inclusive and high-performing culture.

Our Values: Our values shape the way we work, our behaviours and how we interact with each other, our customers, suppliers and communities.

We begin with customer:

- We start with our customer’ needs in every decision.
- We offer simple, helpful and affordable solutions.
- We listen, learn and continuously improve.

We do the right thing:

- We lead with integrity and care for our team communities and planet.
- We work together safely and treat everyone with respect, inclusion, and trust.
- We collaborate across teams and think Officeworks-wide.

We execute with accountability:

- We are accountable for our decisions, actions, results, and mistakes.
- We stay across the details and focus on delivering what matters.
- We move with pace and agility to deliver outcomes.

We lead with ambition:

- We set bold ambitions that help us to win and transform.
- We are courageous with new ideas.
- We focus on transformation, not incremental steps.

Where you will make a difference: In this role you will:

Demand and Supply Planning Leadership:

- Lead the Demand Planning and Supply Planning teams, setting clear priorities, accountabilities, decision rights and performance expectations.
- Establish consistent planning standards, processes and ways of working across both functions.
- Build a high-performing team through structured coaching, regular feedback, performance management, succession planning and development opportunities.
- Create an inclusive and connected team workplace across locations, ensuring explicit communication and effective collaboration.
- Maintain the integrity of the unconstrained demand forecast while ensuring it is translated into an aligned and executable replenishment response.

Integrated Planning and S&OP; Governance:

- Lead the demand and supply components of the Sales and Operations Planning process, ensuring a coherent view of expected demand, inventory requirements, supply constraints and business risks.
- Lead weekly and monthly demand and supply reviews, ensuring decisions, actions, assumptions and unresolved issues are clearly documented.
- Ensure promotions, seasonal events, product launches, pricing activity, range transitions and other commercial initiatives are supported by quantified demand and supply assumptions.
- Ensure an approved demand plan is provided to Supply Planning, Inventory Planning, Finance and other downstream teams in line with the planning calendar.
- Present demand and supply scenarios, constraints, trade-offs and recommendations to senior stakeholders for decision.
- Escalate unresolved risks and decisions that fall outside the team’s delegated authority.

Supply Execution and Replenishment Control:

- Oversee end-to-end retail replenishment from supplier to DC and DC to store, ensuring inventory requirements, supplier commitments and operational constraints are reflected in executable plans.
- Ensure replenishment parameters, order recommendations and purchase orders are reviewed and managed within agreed controls, including safety stock, service levels, lead times, MOQs, pack sizes and presentation minimums.
- Ensure stock shortages, backorders, delayed orders, supplier capacity constraints and other supply exceptions are identified early and supported by clear recovery plans.
- Act as a senior escalation point for significant supplier,



logistics and inbound supply issues.
- Ensure demand, inbound supply and store replenishment plans support promotions, seasonal events, product launches, range transitions and store network changes.
- Provide clear visibility of supply risks and their implications for product availability, inventory and commercial outcomes.

Availability, Inventory and Working Capital Performance:

- Oversee performance across product availability, service levels, inventory investment, stock cover, stockturn, excess stock, ageing and obsolescence.
- Ensure demand and supply decisions appropriately balance customer availability with inventory risk and working capital requirements.
- Partner with Inventory Planning to understand store, channel and regional requirements and evaluate the network implications of demand and replenishment decisions.
- Maintain clear accountability boundaries, with Inventory Planning retaining ownership of store and channel allocation, reallocation and transfers.
- Work with Finance, Merchandise Planning and Category teams to evaluate material inventory and financial trade-offs.
- Lead cross-functional resolution of recurring availability and inventory risks that cannot be addressed within an individual planning function.

Planning Performance and Continuous Improvement:

- Establish and monitor performance measures across forecast accuracy, forecast bias, forecast value add, supplier service, replenishment performance, product availability and inventory health.
- Identify systemic causes of recurring forecast, supply, data and process issues and ensure corrective actions are implemented.
- Ensure Relex and other planning systems are used consistently and that planning parameters, workflows and controls remain effective.
- Partner with Inventory Optimization, Data and Technology teams to improve planning models, data quality, automation and system capability.
- Lead improvements to planning governance, processes and team capability based on performance insights and business priorities.

How you will lead:

Line Manager:

- Leads a culture based on our Officeworks values and behaviours.
- Provides functional leadership across demand planning and replenishment, setting clear planning standards and accountability for outcomes.
- Builds team capability through coaching, constructive challenge and active involvement in complex planning decisions.
- Demonstrates resilience, has determination and drive to persist through challenge.
- Is self-aware; has humility and is self-reflective; understands how to bring out the best in self and others.
- Strong sense of personal and team accountability, drives a genuine commitment to their teams’ and individual development.
- Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behaviour.
- Operates in line with applicable Officeworks company policies and Code of Conduct.
- Builds inclusive teams and creates an environment where diverse perspectives, equitable opportunities and respectful behaviours enable team and business performance.

Qualifications and work experience:

Essential:

- 8+ years’ experience across retail demand planning, supply planning, replenishment or inventory management in a complex, high-SKU environment.
- A tertiary qualification in engineering, supply chain, operations, analytics or a related discipline.
- Strong expertise in demand planning and S&OP;, including statistical forecasting, forecast accuracy and bias, demand drivers, exception management, value-adding forecast overrides, consensus forecasting and scenario planning.
- Deep understanding of end-to-end retail replenishment, from supplier to DC and DC to store, including forecast consumption, replenishment requirements, safety stock, service levels, lead times, MOQs, pack sizes, presentation minimums, regionalization and supplier constraints.
- Demonstrated ability to diagnose availability and inventory issues and balance customer service, supply constraints, inventory investment and working capital.
- Experience leading demand and supply planners as a functional leader by setting planning standards, reviewing decisions, coaching capability and resolving complex exceptions.
- Experience improving planning processes, planning routines, decision rights, system usage and data quality.
- Strong analytical capability using advanced planning systems, business intelligence tools and data.
- Ability to translate analysis into clear risks, options and recommendations for senior stakeholders.
- Strong cross-functional influence and experience leading distributed teams.

Preferred:

- Experience in omnichannel retail, particularly fast-moving technology products.
- Experience with RELEX or comparable planning platforms.
- Working knowledge of SQL and Power BI, Tableau or comparable analytical tools.
- Experience supporting planning-system implementations or transformation programmes.

📌 Associate Replenishment Manager-29677] (Bengaluru)
🏢 Officeworks GCC India
📍 Bengaluru