Associate Project Manager Area(s) of responsibility Required Skills &
Experience 7–9 years of experience in AMS / Managed Services Delivery Proven experience in leading AMS engagements (support enhancements) Strong understanding of ITIL processes (Incident, Problem, Change Management) Experience with SLA/KPI management and governance frameworks Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy) Experience working as Scrum Master / Project Manager in Agile environments Solid analytical skills for KPI tracking and service optimization Preferred Skills Certification in Scrum (CSM/PSM)
or PMP/Prince2 Experience in automation and ticket reduction initiatives Exposure to DevOps / CI-CD / cloud-based support models Knowledge of service delivery dashboards and reporting tools Soft Skills Strong leadership and team management Excellent communication and stakeholder management Problem-solving and decision-making capabilities Ability to work in a fast-paced, SLA-driven setting Qualifications Bachelor’s degree in Computer Science, IT, or related field Relevant certifications (ITIL, Agile, PMP) preferred Nice-to-Have Experience managing global delivery models (onsite/offshore) Exposure to enterprise AMS engagements (SAP, CRM, ERP, etc.) Experience Level Mid Level