About the Role : We are looking for an Associate Manager Business Operations to strengthen and scale our operational engine across functions including risk, compliance, customer operations, process governance, and cross-functional program execution.

This role is ideal for someone who enjoys solving operational bottlenecks, designing systems, and driving measurable improvements across the organization.

You will work closely with Product, Engineering, Customer Success, Compliance, Finance, and Leadership to ensure operational excellence, predictable execution, and high-quality service delivery.

Responsibilities:

1. Operational Excellence & Process Ownership

- Own and optimize end-to-end operational workflows across multiple departments.
- Design, document, and maintain SOPs, playbooks, and approval frameworks.
- Identify inefficiencies and lead initiatives to reduce operational errors, delays, and manual work.

2. Cross-Functional Program Management

- Manage high-impact company-wide operational projects (launches, compliance initiatives, customer migrations, audits, OKR tracking).
- Coordinate with stakeholders across Product, Engineering, CS, Finance, Risk, & Compliance to ensure aligned delivery.
- Track and report progress, risks, and dependencies using ClickUp or similar tools.

3. Governance & Reporting

- Maintain operational dashboards, performance metrics, and MIS for leadership review.
- Lead RCA processes for operational errors, SLA breaches, or customer-impacting issues.
- Ensure governance boards (Risk Register, Voice of Customer, Incident Logs) are updated and actioned.

4. Tools, Automation & Systems





- Lead adoption of task management and work orchestration tools (ClickUp, CRM, ITSM tools, etc.).
- Identify automation opportunities across finance, operations, and customer workflows.
- Partner with tech teams to implement scalable internal platforms.

Desired Candidate Profile:

- 1- 3 years of experience in Operations, Program Management, Consulting, or similar cross-functional roles
- Robust analytical, process design, and problem-solving skills
- Experience working in fast-paced tech, fintech, SaaS, or regulated environments (preferred)
- Excellent communication and stakeholder management
- Hands-on experience with tools like ClickUp, Notion, JIRA, HubSpot/Salesforce, or operational dashboards
- Ability to manage ambiguity and bring structure to complex problems
- Demonstrated ownership mindset and ability to execute end-to-end

About Liminal : Liminal Custody is a digital asset management infrastructure platform, offering secure wallet infrastructure and custody-technology solutions for institutions across the digital asset spectrum. This allows organizations to enforce complex transaction policies, and automate their treasury operations, all while maintaining direct control over their assets.Founded in 2021, Liminal is certified with SOC 2 Type II, ISO 27001 & 27701 standards. Headquartered in Singapore, with offices across India, UAE, and Taiwan, Liminal serves clients across the APAC and MENA regions, helping them scale and manage digital asset operations securely and in compliance with regulatory standards.

Our website - https://www.liminalcustody.com/

📌 Associate manager - Business Operations (Mumbai)
🏢 Liminal Custody
📍 Mumbai