Key Responsibilities

- Act as the primary point of contact between customers and internal stakeholders across the quote-to-cash lifecycle.
- Drive proactive outreach (calls/emails) on existing and potential accounts to meet or exceed sales and retention targets.
- Manage requirement gathering, quotation, pricing, order tracking, and fulfilment.
- Coordinate with Senior Sales Team, Technical, Billing, and Service Delivery teams to ensure timely, error-free execution.
- Track progress against timelines/milestones and provide regular status updates to customers and stakeholders.
- Use CRM tools (e.g., Salesforce) to manage opportunities, and Excel/Power BI to generate sales, billing, and revenue reports.
- Identify upsell/cross-sell opportunities and proactively resolve customer issues.

Required Skills And Experience

- Robust written and verbal communication in English,



with confident stakeholder management.
- Good working knowledge of MS Excel; exposure to Salesforce, Power BI, or SAP is a plus.
- Strong logical, analytical, and numerical reasoning; comfortable multitasking under deadlines.
- Quick learner with a customer-first attitude, high attention to detail, and ownership mindset.
- Prior telecom/IT industry experience preferred; basic understanding of telecom products and networks a plus (CCNA a bonus).
- Comfortable working toward sales/retention targets, handling objections, and spotting cross-sell opportunities within accounts.

Education

- Graduate/Postgraduate from any discipline — technical or business background preferred, but not mandatory.

📌 Associate- FSM (Gurugram)
🏢 Valueonshore ('VOS') Advisors
📍 Gurugram