WE ARE HIRING FOR TECH MAHINDRA

ASSOCIATE CUSTOMER SUPPORT

Tech Mahindra

Location: Bangalore, Electronic City

About This Role

Tech Mahindra is hiring! We're looking for a dynamic and articulate Associate Customer Support Specialist to join our growing customer success team. You'll be the voice and problem-solver for our customers—translating customer needs into solutions through clear communication and service excellence.

Why Join Tech Mahindra?

✓ Be part of a Fortune 500 multinational technology company

✓ Work with cutting-edge cloud-based customer management tools

✓ Career growth opportunities in a fast-paced, professional environment

✓ Full transportation support (both ways provided)

✓ Develop qualified skills while making a real difference for customers

Key Responsibilities

- Deliver exceptional customer service through email and other channels, responding to inbound inquiries with clarity, accuracy, and professionalism
- Communicate solutions effectively using clear written communication and a customer-first approach
- Leverage cloud-based tools to navigate customer accounts, research policies, and provide informed solutions
- Escalate appropriately with detailed information and proper documentation while maintaining positive customer relationships
- Maintain quality standards through timely responses, appropriate email handle times, and consistent productivity metrics
- Annotate interactions accurately in company systems with complete contact details and resolution actions
- Identify trends and proactively suggest improvements to management
- Portray professionalism consistently,



representing the company's values and commitment to excellence

What We're Looking For

Essential Requirements:

- C1 Level English Communication – Fluent, articulate, and confident in written and verbal communication
- Educational Background: UG/Any Graduate (Freshers welcome!)
- Age: Below 45 years
- Work Experience: Fresher or up to 12 months (100% weightage for BPO experience; 50% for non-BPO)
- Typing Speed: Minimum 20 WPM with 80% accuracy
- Computer Skills: MS Office (Word, Excel, PowerPoint) proficiency and familiarity with current operating systems

Preferred Competencies:

- Customer Focus: Passionate about understanding and exceeding customer expectations
- Communication Excellence: Clear, organized, and professional writing skills; excellent live writing ability
- Customer Interaction: Friendly, upbeat demeanor with proven ability to handle difficult situations diplomatically
- Problem-Solving: Systematic approach to identifying and implementing customer solutions
- Interpersonal Skills: Professional, respectful, and adaptable when working with diverse individuals

What Makes You Stand Out If you're someone who thrives on helping others, can articulate solutions clearly, and take pride in turning customer frustrations into positive experiences—we want to hear from you. Your communication skills are your superpower, and we're looking for someone ready to showcase them in a professional setting.

Ready to make an impact at Tech Mahindra? Apply now and let's build something great together!

Pay: ₹350,000.00 - ₹550,000.00 per year

Benefits

- Commuter assistance

Work Location: In person

📌 Associate Customer Support (Electronic City)
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📍 Electronic City