The Assistant Sales Manager – Telesales is a frontline leadership role responsible for driving revenue outcomes, team performance, and process efficiency within assigned telesales and customer experience (CX) functions. The incumbent will manage day-to-day operations, coach team leaders, monitor KPIs, and ensure compliance, contributing directly to the organisation’s growth and profitability.

Key Responsibilities

Revenue Delivery

- Achieve monthly and quarterly sales targets for assigned teams.
- Drive conversion, upsell/cross-sell, and customer retention metrics.
- Monitor revenue per agent and cost-per-sale efficiency.

Process Operations

- Oversee daily telesales operations, ensuring SLA and KPI adherence.
- Manage workforce allocation, roster adherence, and shrinkage control.
- Support dialer strategy, lead management, and campaign hygiene.

Team Management

- Supervise team leaders and agents, ensuring performance discipline.
- Conduct regular huddles, reviews, and coaching sessions.
- Drive engagement, incentive programs, and attrition control.

Data & Reporting

- Track funnel metrics, agent productivity, and quality scores.
- Prepare MIS reports and dashboards for senior management.
- Identify performance gaps and recommend corrective actions.

Compliance & Quality

- Ensure adherence to TRAI/DND norms, data privacy, and company policies.
- Conduct call audits and implement corrective measures.
- Escalate risks related to mis-selling or customer grievances.

Stakeholder Collaboration

- Work closely with Training, Quality, WFM,



and HR to improve outcomes.
- Support cross-functional initiatives for process improvement.

Candidate Profile Experience & Qualifications

- 5–8 years of telesales/contact center experience, with at least 2–3 years in team leadership.
- Proven track record of meeting sales targets and managing teams of 20+ FTEs.
- Exposure to CRM platforms, dialer systems, and contact center metrics.
- Graduate degree required; MBA/PGDM preferred.
- Experience in BFSI, telecom, e-commerce, edtech, fintech, or BPO preferred.

Skills & Competencies

- Solid sales acumen and ability to drive performance.
- Analytical mindset with comfort in Excel and dashboards.
- Excellent communication and stakeholder management skills.
- Ability to coach, mentor, and motivate teams.
- High resilience and adaptability in a fast-paced environment.

Key Performance Indicators

- Achievement of team revenue targets.
- Conversion rate and upsell/cross-sell penetration.
- Attrition rate within defined thresholds.
- Compliance and quality audit scores.
- CSAT/NPS and customer complaint resolution.
- Team engagement and promotion readiness of team leaders.

What We Offer

- Opportunity to lead and grow within a fast-scaling telesales organisation.
- Exposure to multi-process contact center operations.
- Competitive compensation with performance-linked incentives.
- Career progression into senior sales leadership roles.

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 Assistant Sales Manager (Thane)
🏢 People Lab Advisory
📍 Thane