Assistant Sales Manager – Telesales is a frontline leadership role responsible for driving revenue outcomes, team performance, and process efficiency within assigned telesales and customer experience (CX) functions. The incumbent will manage day-to-day operations, coach team leaders, monitor KPIs, and ensure compliance, contributing directly to the organisation’s growth and profitability.

Key Responsibilities

Revenue Delivery

Achieve monthly and quarterly sales targets for assigned teams.

Drive conversion, upsell/cross-sell, and customer retention metrics.

Monitor revenue per agent and cost-per-sale efficiency.

Process Operations

Oversee daily telesales operations, ensuring SLA and KPI adherence.

Manage workforce allocation, roster adherence, and shrinkage control.

Support dialer strategy, lead management, and campaign hygiene.

Team Management

Supervise team leaders and agents, ensuring performance discipline.

Conduct regular huddles, reviews, and coaching sessions.

Drive engagement, incentive programs, and attrition control.

Data & Reporting

Track funnel metrics, agent productivity, and quality scores.

Prepare MIS reports and dashboards for senior management.

Identify performance gaps and recommend corrective actions.

Compliance & Quality

Ensure adherence to TRAI/DND norms, data privacy, and company policies.

Conduct call audits and implement corrective measures.

Escalate risks related to mis-selling or customer grievances.

Stakeholder Collaboration

Work closely with Training, Quality, WFM,



and HR to improve outcomes.

Support cross-functional initiatives for process improvement.

Candidate Profile

Experience & Qualifications

5–8 years of telesales/contact center experience, with at least 2–3 years in team leadership.

Proven track record of meeting sales targets and managing teams of 20+ FTEs.

Exposure to CRM platforms, dialer systems, and contact center metrics.

Graduate degree required; MBA/PGDM preferred.

Experience in BFSI, telecom, e-commerce, edtech, fintech, or BPO preferred.

Skills & Competencies

Robust sales acumen and ability to drive performance.

Analytical mindset with comfort in Excel and dashboards.

Excellent communication and stakeholder management skills.

Ability to coach, mentor, and motivate teams.

High resilience and adaptability in a fast-paced environment.

Key Performance Indicators

Achievement of team revenue targets.

Conversion rate and upsell/cross-sell penetration.

Attrition rate within defined thresholds.

Compliance and quality audit scores.

CSAT/NPS and customer complaint resolution.

Team engagement and promotion readiness of team leaders.

What We Offer

Opportunity to lead and grow within a fast-scaling telesales organisation.

Exposure to multi-process contact center operations.

Competitive compensation with performance-linked incentives.

Career progression into senior sales leadership roles.

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 Assistant Sales Manager (Navi Mumbai)
🏢 Peoplelab Advisory
📍 Navi Mumbai