Assistant Manager Operations || Indore || BPO

Assistant Manager Operations || Indore || BPO

27 Sep
|
Digitide Solutions
|
Indore

27 Sep

Digitide Solutions

Indore

Role & responsibilities

- Need to manage the allocated span

- Should have end to end knowledge about lead management, lead accuracy, inbound process management

- Client and internal stake holder management

- Need to manage shrinkage, attrition and other OPS KPIs

- Evaluate and understand the root cause of OPS KPIs and provide detailed feedback via audits and opportunities

- Conduct Daily briefing & refresher session whenever required

- Conduct Daily review with aligned team leaders to ensure improvement on process KPIS and delivery

- Committed to meet or exceed set volume, productivity & KPI targets

- Sensitive to customer / business needs and solution driven

- Ability to identify and capture VOC (understands difference between valuable and bad VOS)

📌 Assistant Manager Operations || Indore || BPO
🏢 Digitide Solutions
📍 Indore

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