Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.

We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact.

With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

- Manage team performance
- Provide effective coaching and constructive feedback to subordinates
- Take customer service and escalation when needed




- Hold team huddles/coaching sessions/goal-setting/one-on-one as needed/required
- Handle escalated requests and research answers posted by associates to ensure customer satisfaction
- Review and analyze performance data, create action plans and monitor execution to ensure goals are met
- Hold regular check-in meetings with the client to keep them informed of the trends, changes, and developments within the team
- Facilitate learning sessions to enhance associate technical and communication skills
- Perform administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards, and other ad hoc tasks

Qualifications

- College Degree
- At least 2 years of work experience
- Travel experience

Additional Information

- Rotational shifts and week offs
- Work from Office

Locations 10th floor of Block A2 & A3, DLF World Tech park DLF IT SEZ, SECTOR 30, NH8 SILOKHERA, Gurgaon, India

Full-time

📌 Assistant Manager - Operations - Travel (India)
🏢 WNS (Holdings
📍 India