Position: Assistant Manager – HR Technology and Digital Transformation

Location: NCC, Bangalore

Experience: 5-8+ years, relevant HR Tech / HRMS experience preferred

Role Purpose:

We are looking for a technology-savvy HR professional who can bridge HR, IT and business teams to drive digital transformation across the employee lifecycle. This role will own HR technology platforms, automation initiatives, system integrations, analytics, vendor management and continuous process improvement.

Key Responsibilities:

1. HRMS Ownership & Administration:

· Own the day-to-day administration, configuration, maintenance and enhancement of HRMS/HRIS platforms.

· Manage backend system activities including workflows, forms, approvals, role and access controls, templates, system configurations and data flows.

· Ensure system hygiene, data accuracy, transaction integrity and timely resolution of configuration, access and system-related issues.

· Drive automation of end-to-end HR processes across the employee lifecycle, including onboarding, employee movements, attendance, leave, payroll inputs, performance management, documentation, exits and other HR processes.

· Support release management, testing and deployment of system changes with appropriate documentation and controls.

2. HR Process Automation & Digitalization:

· Identify opportunities to simplify, redesign and automate HR processes, with the objective of reducing manual effort, improving accuracy and enhancing user experience.

· Map current-state and future-state processes, identify gaps and translate requirements into scalable technology solutions.

· Design or coordinate workflows, approvals, alerts, notifications, validations and system controls to improve process efficiency and governance.

· Track the impact of automation and process improvements through measurable outcomes such as turnaround time, accuracy, adoption and operational effort.3. Integrations & HR Technology Projects

3. HR Technology Projects, Integrations & Transformation:

· Own or support HR Tech projects from requirement gathering through implementation and closure, including new modules, system enhancements, integrations and technology-led process changes.

· Translate business requirements into BRDs, functional specifications, process flows, user stories, acceptance criteria and UAT scenarios.

· Act as the HR functional SPOC for integrations between HRMS and internal/external platforms, including APIs, data interfaces, data mapping and migration activities.

· Coordinate with IT, vendors and implementation partners on solution design, development, testing, implementation, issue resolution and deployment.

· Maintain project plans, action trackers, issue logs, risks, dependencies and closure documentation.

· Evaluate new HR technology, tools, modules and automation opportunities and support their assessment, business case, implementation and adoption where relevant.

4. AI & Digital Innovation:

· Identify opportunities for AI-driven automation across HR processes.

· Evaluate AI-assisted recruitment, employee support and knowledge management solutions.

· Drive responsible adoption of Generative AI within HR operations.

· Support chatbot and self-service initiatives to improve employee experience.

5. MIS, Reporting, Data Governance & HR Analytics:

· Ensure accurate, consistent and timely HR data capture and availability across systems.

· Design and maintain HR MIS, dashboards and management reports to support HR Operations and business decision-making.

· Automate recurring reporting and reduce manual reporting effort.





· Establish appropriate data validation, reconciliation and exception checks across HR systems.

· Analyse trends, exceptions and data patterns to identify opportunities for process improvement and operational intervention.

6. Process Governance, Controls & Documentation:

· Maintain SOPs, process maps, user guides, system documentation, configuration records, change logs and UAT/implementation records.

· Build appropriate maker-checker, approval, access, audit and data controls into HR technology processes.

· Conduct periodic system/data/process reviews to identify gaps and drive corrective action.

· Ensure HR technology processes align with HR policies, statutory requirements, data privacy and internal governance standards.

· Maintain a structured repository of requirements, enhancements, testing evidence, decisions and project closure documentation.

7. Stakeholder & Vendor Management:

· Partner with HR Ops, HRBPs, Payroll, Finance, IT, Admin, business teams and other stakeholders to understand requirements, resolve pain points and improve HR processes.

· Act as the bridge between HR process owners and technical teams/vendors, ensuring requirements are clearly understood, translated and delivered.

· Manage technology partners on enhancements, defects, implementations, escalations and SLA adherence.

· Provide structured updates on project progress, risks, dependencies, decisions, issues and pending actions.

8. User Support, Training & Adoption:

· Provide functional support and troubleshooting for HRMS and HR technology-related queries.

· Create user guides, knowledge material and conduct training for HR teams, managers and Amplites as required.

· Monitor system/process adoption and identify gaps in usage or compliance.

· Analyse recurring user issues and convert them into system, process or training improvements.

9. Security & Compliance:

· Ensure compliance with privacy, audit and information security requirements.

· Support DPDP, audit and compliance requirements.

· Manage role-based access controls and system governance.

· Support HR technology audits and risk management activities.

Required Skills:

· HRMS/HRIS administration and configuration experience.

· Understanding of end-to-end HR processes.

· Workflow automation and system integration knowledge.

· Advanced Excel and reporting skills.

· Exposure to Power BI/Tableau preferred.

· Experience with vendors and project management.

· Knowledge of AI-enabled HR solutions is an advantage.

Required Competencies

· Strong HR Tech / HRMS orientation with hands-on experience in system administration, configuration and backend management.

· Good understanding of end-to-end HR processes and the ability to translate business requirements into technology solutions.

· High process-thinking mindset with the ability to simplify, redesign and automate processes.

· Strong analytical, problem-solving and root-cause analysis capability.

· High ownership and execution discipline, with the ability to independently drive projects and initiatives to closure.

· Strong stakeholder management and cross-functional collaboration skills.





· Structured approach to project planning, UAT, issue management, change governance and documentation.

· High attention to detail, data accuracy and process discipline.

· Clear written and verbal communication, with the ability to work effectively with both HR and technical stakeholders.

· Continuous-improvement mindset with curiosity to evaluate and adopt emerging HR technology and automation opportunities.

· Product ownership mindset

· Change management

· Data-driven decision making

· Digital transformation leadership

Technical & Functional Skill Set

· Hands-on experience with HRMS/HRIS platforms; experience with Zoho People, Zoho Payroll, Zoho Recruit or similar enterprise HR systems is preferred.

· Strong understanding of HR lifecycle processes and HR Operations.

· Experience in workflow design, configuration, automation, approvals, alerts, validations and system controls.

· Strong Excel skills including lookups, pivot tables, data validation, reconciliation and MIS preparation.

· Experience with dashboards, reporting or BI tools is an advantage.

· Working knowledge of APIs, integrations, data mapping and data migration concepts.

· Ability to prepare BRDs, functional specifications, process flows, UAT scripts, test scenarios and change documentation.

· Experience working with HRMS vendors/implementation partners and managing enhancement, defect and issue trackers.

· Understanding of HR data privacy, access controls, audit trails and data governance is preferred.

· Power BI / Tableau

· SQL and data analysis fundamentals

· API platforms and integration concepts

· Workflow automation tools

· Basic understanding of cloud-based SaaS architectures

· Agile project management methodologies

· AI and Generative AI tools for HR

Qualifications & Experience

· Graduate/Postgraduate in HR, Business Administration, Information Systems, Computer Applications or a related discipline.

· 5 – 8 years of experience, with meaningful exposure to HR Tech, HRMS/HRIS, HR Operations technology, automation or systems implementation.

· Experience in a multi-location or mid-to-large workforce environment is an advantage.

· Experience in HR Technology, HRMS, Automation or Digital Transformation initiatives.

Success Measures

· Increased automation and reduction in manual HR processes and operational effort.

· Successful and timely delivery of HRMS enhancements, integrations and HR Tech projects.

· Accuracy, integrity and timeliness of HR data, system transactions, MIS and reporting.

· Measurable improvements in process efficiency, turnaround time and user experience.

· Improved HRMS adoption and timely resolution of system/process issues.

· Effective vendor/SLA management and closure of enhancement requests.

· Strong documentation, controls, UAT and change governance.

· Identification and implementation of relevant new HR technology and automation opportunities.

· Automation of HR processes

· Successful HR Tech project delivery

· Improved system adoption and user satisfaction

· Strong data accuracy and governance

· Vendor SLA adherence

Ideal Candidate Profile A hands-on HR Tech professional who combines HR process understanding with solid system, automation, data and project management capability. The ideal candidate is comfortable working at the HRMS backend, understands processes end-to-end, can translate business requirements into scalable technology solutions, and can independently drive HR Tech initiatives while collaborating effectively with HR, IT and external technology partners.

📌 Assistant Manager- HR Technology & Digital Transformation (Bengaluru)
🏢 Ample
📍 Bengaluru