Assistant Manager - HR Shared Services

Location

Gurgaon

Reporting To

Associate Director - HR Shared Services

Qualification

- Bachelors degree in human resources, Business Administration, or a related field.
- Master's Degree (MBA/PGDM in HR) preferred.

Experience

- 4-6 years of experience in Human Resources, preferably within a Shared Services environment.
- Proven experience in HR Operations, Service Delivery, Employee Lifecycle Management, and Team Management.
- Exposure to HRMS platforms such as SAP, SuccessFactors, Workday, or equivalent systems.

Key Skills

- Strong understanding of HR processes, policies, and labor regulations.
- Excellent communication, stakeholder management, and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Proficiency in HR systems, reporting tools, and data management.
- Robust organizational, planning, and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.

Competencies

- Business Acumen
- Strategic Thinking
- Customer Centricity
- Communication & Influencing Skills
- Team Leadership
- Problem Solving & Decision Making
- Process Excellence
- Collaboration & Stakeholder Management

Travel Requirement

- Occasional travel may be required based on business needs.

Job Summary The Assistant Manager - HR Shared Services will play a critical role in ensuring efficient, accurate, and compliant delivery of HR services across the employee lifecycle. The incumbent will support the management of HR operations, oversee service delivery excellence, drive process improvements, and ensure high levels of employee and stakeholder satisfaction. The role requires strong operational expertise, stakeholder management, process governance, and the ability to lead projects and teams while driving continuous improvement and automation initiatives within the HR Shared Services function.

Key Responsibilities

HR Operations & Service Delivery

- Manage end-to-end employee lifecycle processes, including onboarding,



employee records management, transfers, confirmations, promotions, benefits administration, and separations.
- Ensure timely and accurate processing of HR transactions while adhering to defined SLAs and quality standards.
- Oversee resolution of employee and stakeholder queries through HR service channels.
- Monitor service delivery metrics and implement corrective actions to enhance operational performance.
- Ensure data accuracy, integrity, and confidentiality across HR systems and databases.

Team Management

- Supervise and guide HR Shared Services team members to ensure efficient service delivery.
- Allocate workload, monitor performance, and provide coaching and developmental support.
- Drive a culture of accountability, customer service excellence, and continuous improvement.
- Support team capability building through regular knowledge-sharing sessions and training initiatives.

Employee Lifecycle Management

- Manage onboarding activities and ensure a seamless joining experience for new hires.
- Coordinate employee lifecycle transactions in collaboration with HR Business Partners, Recruitment, Payroll, and other stakeholders.
- Ensure compliance with documentation requirements, background verification processes, and policy guidelines.
- Support employee engagement initiatives and HR programs as required.

Process Governance & Compliance

- Ensure adherence to HR policies, standard operating procedures, and regulatory requirements.
- Conduct periodic audits and reviews of HR transactions to ensure compliance and process accuracy.
- Maintain and update SOPs, process documentation, and knowledge repositories.




- Support internal and external audits and implement corrective actions where required.

Process Improvement & Automation

- Identify opportunities for process optimization, standardization, and automation.
- Drive continuous improvement initiatives to enhance employee experience and operational efficiency.
- Partner with Digital, IT, and HR Technology teams on system enhancements and transformation projects.
- Monitor process performance and implement best practices across HR operations.

Reporting & Analytics

- Prepare and analyze HR operational reports, dashboards, and MIS.
- Track key HR metrics, identify trends, and provide actionable insights to leadership.
- Support decision-making through data-driven recommendations and workforce analytics.

Stakeholder Management

- Build effective relationships with employees, managers, HR Business Partners, Talent Acquisition, Payroll, and other internal stakeholders.
- Provide guidance and support on HR policies, procedures, and employee lifecycle processes.
- Ensure clear and timely communication of process changes, system updates, and policy enhancements.
- Act as a point of escalation for complex employee and operational issues.

Projects & Initiatives

- Support the implementation of HR transformation and process improvement projects.
- Participate in cross-functional initiatives aimed at enhancing HR service delivery.
- Conduct process reviews and recommend innovative solutions to improve efficiency and service quality.
- Undertake special assignments and projects as directed by the leadership team.

Key Performance Indicators (KPIs)

- SLA and TAT adherence.
- Service delivery quality and accuracy.
- Employee and stakeholder satisfaction scores.
- HR data accuracy and compliance metrics.
- Query resolution timelines.
- Process improvement and automation outcomes.
- Audit and compliance scores.
- Team productivity and performance metrics.

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