Position: Assistant Front Office Manager

Department: Front Office

Reports To: Front Office Manager / Rooms Division Manager

Location: Wayanad Wild

Job Summary:

The Assistant Front Office Manager is responsible for supporting the Front Office Manager in managing daily front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination with all hotel departments.

Key Responsibilities:

- Assist the Front Office Manager in the day-to-day operation of the Front Office.
- Ensure smooth and efficient check-in and check-out procedures.
- Supervise and guide Front Office team members, including GSA and Guest Relations staff.
- Handle guest requests, complaints, and special requirements professionally.
- Ensure accurate room allocation, reservations, billing, and guest records.
- Coordinate closely with Housekeeping, F&B;, Engineering, Reservations, and other departments.
- Monitor guest arrivals, departures, VIPs, repeat guests, and special occasions.
- Conduct shift briefings and ensure proper handover between shifts.
- Monitor Front Office cash handling and ensure compliance with hotel procedures.
- Assist in preparing daily operational reports and maintaining accurate records.
- Ensure adherence to hotel standards, SOPs, safety procedures,



and service standards.
- Train, coach, and motivate Front Office team members.
- Support upselling initiatives and maximize room revenue where applicable.
- Maintain a high level of guest satisfaction and actively collect guest feedback.
- Assist the Front Office Manager in staff scheduling and manpower planning.
- Take charge of the Front Office in the absence of the Front Office Manager.
- Ensure a professional, welcoming, and effective guest experience throughout the stay.

Required Skills & Qualifications:

- Diploma/Degree in Hotel Management or a related field.
- Previous experience in Front Office operations, preferably in a luxury hotel/resort.
- Strong communication and interpersonal skills.
- Good knowledge of PMS and hotel front office procedures.
- Leadership and team-management abilities.
- Good problem-solving and decision-making skills.
- Strong guest-handling and complaint-resolution skills.
- Flexibility to work shifts, weekends, and holidays.
- Good command of English; knowledge of additional languages is an advantage.

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Leave encashment
- Provident Fund

Work Location: In person

📌 Assistant Front Office Manager (Wayanad)
🏢 Wayanad wild CGH
📍 Wayanad