We are looking for a customer-focused CRM skilled to manage post-sales activities and ensure a smooth customer experience throughout the property journey.
Key Responsibilities
- Handle post-sales CRM activities from booking to possession.
- Maintain accurate customer records, documentation and CRM data.
- Handle customer queries related to agreements, payments, demands and possession.
- Follow up on outstanding payments and required documentation.
- Maintain regular communication with customers and provide timely updates.
- Prepare CRM reports, MIS and customer status updates.
- Ensure timely closure of customer requests and complaints.
- Maintain proper records of customer interactions and transactions.
- Work closely with internal teams to ensure smooth execution of customer requirements.
Requirements
- 2-5 years of experience in Real Estate CRM / Post-Sales CRM.
- Good understanding of real estate documentation and customer lifecycle.
- Strong communication and customer-handling skills.
- Good knowledge of MS Excel and CRM software.
- Graduate preferred.
- Candidates from the real estate industry will be preferred.
Location: KDMC, Dombivali, Mumbai
📌 Assistant Crm Manager post sales (Dombivli)
🏢 The Guardians Real Estate Advisory
📍 Dombivli
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