Key Responsibilities
- Network Infrastructure
- Implement, configure, maintain, and support LAN and wireless network environments.
- Manage and support Cisco routers, switches, and related network infrastructure.
- Manage and support HPE Aruba wireless and network infrastructure.
- Configure and maintain FortiGate firewalls and related security infrastructure.
- Support network connectivity between production sites, offices, servers, and other infrastructure.
- Support VLAN, routing, switching, and network segmentation activities.
- Perform network capacity and performance assessments when required.
- Network Monitoring and Operations
- Monitor network infrastructure performance, availability, bandwidth utilization, latency, packet loss, and connectivity using Valeo monitoring tools such as MoVI.
- Proactively investigate monitoring alerts and network abnormalities.
- Conduct regular network health checks .
- Identify potential network issues before they impact business operations.
- Maintain high network availability and reliability.
- Perform daily network operational tasks and ensure timely resolution of issues.
- Incident Management and Troubleshooting
- Respond to network incidents according to defined SLA and operational procedures.
- Troubleshoot network connectivity, routing, switching, wireless, firewall, VPN, and performance-related issues.
- Analyze network logs, monitoring information, packet captures, and device diagnostic information.
- Perform Root Cause Analysis (RCA) for major or recurring network incidents.
- Implement corrective and preventive actions to avoid recurrence.
- Escalate complex technical issues to internal teams or network equipment vendors when required.
- Firewall and Network Security
- Configure and maintain FortiGate firewall policies, NAT, routing, and security settings.
- Manage and support IPSec and SSL VPN connectivity.
- Support network segmentation and access-control requirements.
- Review firewall rules and identify unnecessary, obsolete, or overly permissive rules.
- Support security-related investigations and remediation activities.
- Work with cybersecurity teams to address network security vulnerabilities and incidents.
- Support endpoint/network security technologies such as Windows Defender and Trellix where required.
- Change Management
- Plan and execute network changes in accordance with Valeo Change Management procedures.
- Prepare implementation plans, test plans, validation procedures, and rollback plans.
- Perform network changes during approved maintenance windows.
- Conduct post-change validation and confirm service availability.
- Ensure all network changes are properly documented.
- Minimize business and production impact during network maintenance activities.
- Documentation
- Maintain up-to-date network diagrams and infrastructure documentation.
- Maintain IP address, VLAN, subnet, routing, firewall, and network device information.
- Document network configurations, operational procedures, and troubleshooting procedures.
- Update documentation following network changes, upgrades, or infrastructure modifications.
- Create and maintain Knowledge Base articles and operational guides.
- Network Projects and Improvements
- Support network infrastructure projects, migrations, upgrades, and expansions.
- Participate in new network deployments and infrastructure improvements.
- Support network architecture and design activities when required.
- Identify opportunities to improve network performance, reliability, security, and operational efficiency.
- Support Valeo VIQCT asset improvement activities.
- Ensure network assets and configuration information are accurately maintained.
- Vendor and Service Provider Management
- Coordinate with Cisco, Fortinet, HPE Aruba, ISP, and other network equipment/service providers.
- Open and manage technical support cases with vendors.
- Provide technical information, logs, configuration data, and troubleshooting results to vendors.
- Follow up on hardware replacement, RMA, firmware issues, and technical escalations.
- Coordinate with Cisco, Fortinet, HPE Aruba, ISPs, and other network equipment/service providers.
- OJT and Knowledge Transfer
- Receive and provide OJT and knowledge transfer related to Valeo network infrastructure.
- Complete initial knowledge transfer within a minimum of 2 weeks and a maximum of 4 weeks.
- Participate in periodic OJT and knowledge-sharing sessions.
- Maintain and update OJT and operational documentation.
- Participate in weekly follow-up meetings during the initial transition period, when required.
- Demonstrate the ability to independently perform daily network operations and troubleshooting after the OJT period.
Required Skills And Experience
- Minimum 3 years of hands-on network engineering experience.
- Robust understanding of TCP/IP networking fundamentals.
- Practical experience in enterprise network environments.
- Hands-on experience with Cisco routers and switches.
- Experience with HPE Aruba wireless/network infrastructure is preferred.
- Hands-on experience with FortiGate firewalls.
- Experience with VPN technologies, including IPSec and SSL VPN.
- Good understanding of VLAN, STP, routing, and switching.
- Working knowledge of routing protocols such as OSPF and BGP.
- Experience in network troubleshooting and incident response.
- Experience with network monitoring tools.
- Ability to analyze network logs and perform packet-level troubleshooting.
- Experience with tools such as Wireshark is preferred.
- Understanding of network security principles and access control.
- Experience working with Change Management / ITSM processes.
- Good communication and documentation skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience in an enterprise or manufacturing environment.
- Experience supporting production networks.
- Cisco certification such as CCNA or CCNP.
- Fortinet equivalent experience.
- HPE Aruba equivalent experience.
- ITIL / ITSM knowledge or certification.
- Experience with network monitoring and management platforms.
- Experience with firewall policy review and network security assessments.
- Experience with network automation or scripting is a plus.
Valeo Support / Onboarding
- Initial OJT and knowledge transfer: Minimum 2 weeks, maximum 4 weeks.
- Periodic OJT and knowledge-sharing sessions.
- Weekly follow-up during the initial transition period, if required.
- Review and maintain network documentation during the onboarding period.
- Gradually transition responsibilities from supervised operation to independent network management.
Key Performance Expectations The Network Engineer Is Expected To
- Maintain stable and reliable network operations.
- Respond to network incidents within the agreed SLA.
- Minimize network downtime and business impact.
- Complete planned network changes and upgrades successfully.
- Perform effective Root Cause Analysis for significant incidents.
- Maintain accurate network documentation and configuration backups.
- Proactively identify and resolve network risks.
- Continuously improve network performance, security, and operational efficiency.
- Maintain effective communication with internal teams, users, vendors, and service providers.
📌 ASIA SSC IT Network Engineer (Chennai)
🏢 Valeo
📍 Chennai