We are seeking a Technical Support Analyst with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.
- Key Responsibilities:Provide first-line technical support to clients using Coligo’s core banking solutions.
- Troubleshoot application, API, and database-related issues.
- Resolve incidents efficiently while ensuring minimal disruption to client operations.
- Act as a domain expert to understand client issues in a business context.
- Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues.
- Maintain and update knowledge base articles and technical documentation.
- Conduct client training and workshops as needed.
- Assist in system deployment, configuration, and release management (both onsite and offsite)
- Required Skills & Domain Expertise:Strong understanding of BFSI domain (Banking, Financial Services & Insurance) processes and workflows.
- Familiarity with core banking operations like loan origination, customer onboarding, transaction management, and compliance.
- Proficient in handling APIs, SQL databases (MySQL preferred), and log debugging.
- Exposure to fintech applications and support environments.
- Excellent communication skills for client interaction and internal coordination.
- Problem-solving mindset with the ability to handle pressure and multitask.
- Preferred Qualifications:Bachelor’s degree in computer science, Information Technology, or a related field.
- 1–3 years of experience in technical support with exposure to BFSI or fintech platforms.
- Knowledge of mobile app support (Flutter) or web platforms is a plus.
- What We Offer:Chance to be part of a product-driven fintech scale-up.
- A collaborative and flexible work environment.
- Exposure to modern tech stacks and client-facing responsibilities.