About The Company SkillsCapital is a leading organization specializing in providing innovative technology solutions and professional support services to global clients across various industries. Renowned for its commitment to excellence and customer-centric approach, SkillsCapital leverages cutting-edge technologies and industry best practices to deliver scalable, reliable, and secure enterprise solutions.

The company fosters a dynamic and inclusive work environment that encourages continuous learning, professional growth, and collaboration among its diverse team of experts. With a focus on digital transformation and operational efficiency, SkillsCapital aims to empower organizations worldwide to achieve their strategic objectives through technology-driven initiatives.

About The Role We are seeking experienced Application Support Engineers to join SkillsCapital's dedicated team supporting large-scale enterprise platforms, cloud-native applications, SaaS products, and mission-critical business systems. This role offers an excellent opportunity to work remotely within a globally recognized organization, collaborating with distributed engineering, cloud operations, and product teams.

The successful candidates will be responsible for maintaining high availability, performance, and reliability of applications used by thousands to millions of users worldwide. This position involves proactive monitoring, troubleshooting, incident management, and continuous improvement initiatives to ensure seamless application performance and customer satisfaction.

Qualifications

- Minimum of 3+ years of experience in Application Support, Production Support, Technical Support, or Software Support Engineering.
- Strong understanding of application architectures, software systems, and troubleshooting methodologies.
- Experience supporting enterprise applications, SaaS platforms, or customer-facing software products.




- Proficiency in SQL and database troubleshooting techniques.
- Hands-on experience with ticketing and incident management platforms such as Jira, ServiceNow, Zendesk, or Freshservice.
- Excellent analytical, problem-solving, and debugging skills.
- Ability to investigate issues using logs, monitoring tools, and system diagnostics.
- Effective communication skills with the ability to interact with both technical and non-technical stakeholders.
- Proven ability to thrive in remote, distributed engineering environments.

Responsibilities

- Monitor, troubleshoot, and resolve application issues across production, staging, and testing environments to ensure optimal performance and availability.
- Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues, providing timely resolutions.
- Perform root cause analysis and collaborate with engineering teams to implement long-term fixes and prevent recurrence.
- Support application deployments, releases, upgrades, and routine maintenance activities to ensure smooth operations.
- Work closely with software engineers, DevOps teams, cloud engineers, product managers, and customer success teams to coordinate efforts and resolve complex issues.
- Manage incident, problem, and change management processes adhering to organizational policies and best practices.
- Analyze application logs, system metrics, and monitoring dashboards to proactively identify and address potential issues before they impact users.




- Coordinate with cross-functional teams to ensure timely resolution of critical production incidents, minimizing downtime.
- Document troubleshooting procedures, known issues, operational runbooks, and best practices for future reference and team knowledge sharing.
- Provide support to production environments while maintaining high availability and service reliability standards.
- Participate in on-call support rotations and incident response activities as required, demonstrating readiness to handle emergencies.
- Contribute to continuous improvement initiatives aimed at operational excellence, process optimization, and enhancing customer experience.

Benefits Joining SkillsCapital as an Application Support Engineer offers numerous benefits, including the opportunity to work with a top US multinational corporation on enterprise-scale platforms and mission-critical systems. The role provides a fully remote work environment, allowing flexibility and work-life balance. Employees gain exposure to large-scale cloud-native applications, modern software platforms, and innovative technologies. The company encourages career development through ongoing training and collaboration with high-performing teams across engineering, product, and cloud operations. Additionally, this role offers long-term project opportunities with potential extensions, competitive compensation packages, and a supportive organizational culture focused on growth and success.

Equal Opportunity

SkillsCapital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other protected characteristic. We believe in fostering a workplace where everyone can thrive, contribute, and grow professionally.

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