About The Company

SkillsCapital is a leading global organization specializing in delivering innovative technology solutions across various industries. Renowned for its commitment to excellence and customer-centric approach, SkillsCapital has established itself as a trusted partner for enterprises seeking scalable and reliable digital platforms. The company focuses on building and operating large-scale enterprise systems, cloud-native applications, SaaS products, and mission-critical business solutions that drive digital transformation for clients worldwide.

With a strong emphasis on innovation, collaboration, and operational excellence, SkillsCapital continuously invests in cutting-edge technologies and talented professionals to maintain its competitive edge in the industry.

About The Role

We are hiring Application Support Engineers to join SkillsCapital's dynamic team. This role is pivotal in ensuring the stability, performance, and security of enterprise applications and cloud-based platforms. As an Application Support Engineer, you will be responsible for monitoring and troubleshooting complex software systems, investigating incidents, and collaborating with cross-functional teams to implement effective solutions.

You will play a critical role in maintaining high availability and operational efficiency of mission-critical applications used by thousands to millions of users globally. This position offers an excellent opportunity to work in a fast-paced, remote environment with a focus on continuous improvement and operational excellence.

Qualifications The ideal candidate will possess a minimum of 3 years of experience in application or production support, technical support, or software support engineering. You should have a strong understanding of application architectures, troubleshooting methodologies, and enterprise software systems. Proficiency in SQL and database troubleshooting is essential,



along with experience supporting SaaS platforms or customer-facing applications.

Familiarity with ticketing and incident management tools such as Jira, ServiceNow, Zendesk, or Freshservice is required. Excellent analytical, problem-solving, and communication skills are vital to effectively collaborate with technical and non-technical stakeholders. The ability to thrive in a remote, distributed team environment is also crucial.

Responsibilities

- Monitor, troubleshoot, and resolve application issues across production, staging, and testing environments to ensure optimal performance and availability.
- Investigate incidents, service disruptions, performance bottlenecks, and user-reported issues, performing detailed root cause analysis.
- Collaborate with engineering teams to develop and implement long-term fixes for recurring problems.
- Support application deployments, releases, upgrades, and routine maintenance activities to ensure smooth operations.
- Work closely with software engineers, DevOps, cloud engineers, product managers, and customer success teams to facilitate seamless communication and issue resolution.
- Manage incident, problem, and change management processes to adhere to organizational standards and best practices.
- Analyze application logs, system metrics, and monitoring dashboards proactively to identify potential issues before they impact users.
- Coordinate with cross-functional teams to ensure timely resolution of critical production incidents, minimizing downtime.
- Document troubleshooting procedures, known issues,



and operational runbooks to facilitate knowledge sharing and operational consistency.
- Maintain high service availability and reliability in production environments, supporting ongoing operational needs.
- Participate in on-call support rotations and incident response activities, ensuring rapid response to critical issues.
- Contribute to continuous improvement initiatives aimed at enhancing operational processes and customer experience.

Benefits Joining SkillsCapital as an Application Support Engineer offers numerous benefits, including the opportunity to work with a top US multinational corporation on large-scale enterprise platforms and mission-critical systems. The role is fully remote, providing flexibility and work-life balance. You will have access to long-term project opportunities with potential extensions, gaining exposure to cloud-native applications and contemporary software platforms. Collaborating with high-performing engineering, product, and cloud operations teams will enhance your professional growth. Additionally, you will gain hands-on experience supporting applications that serve a global customer base, all within a quick-paced, innovative environment. SkillsCapital also offers competitive compensation packages, professional development opportunities, and a supportive organizational culture focused on excellence and innovation.

Equal Opportunity

SkillsCapital is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that diverse teams drive innovation and success, and we are dedicated to providing equal employment opportunities to all qualified candidates.

We welcome applicants from all backgrounds to apply and join our vibrant community of professionals committed to technological excellence and customer satisfaction.

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