Job Summary

Gallagher Center of Excellence is seeking to hire a Service Support Manager for GGB US Mid Market vertical.

The Service Support

Manager will be responsible for Client Service, managing customer support operations, ensuring high-quality service delivery, and promoting customer satisfaction. The role combines technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. You will be interacting with Onshore teams and fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team.

Exposure to transition/onboarding of service, onshore travel experience, and insurance certification is a definite plus. The position involves end-to-end support of policy lifecycle services and participation in renewal review meetings alongside the Producer, CSM, and sales team. You will support a team of 5-7 Client Service Managers at the branch and be proactive in initiating pre- and post-renewal activities, monitoring triggered activities for accuracy and timely completion, handling queries to minimize re-work at the service center, and collaborating with the branch to identify activities that can be offshored to the service center while maintaining positive relationships with branch staff to enhance the customer experience.

Responsibilities

- Act as the primary point of contact for the branch, providing comprehensive support.

- End-to-end support of policy lifecycle services.

- Participate in renewal review meetings alongside Producer, CSM and sales team.

- Support a team of 5-7 Client Service Managers at the branch.





- Take proactive measures to initiate pre and post-renewal activities promptly.

- Monitor and follow up on triggered activities, ensuring their accuracy and timely completion.

- Handle queries effectively, aiming to minimize re-work at service center.

- Collaborates with branch to identify time consuming activities that can be offshored to service center.

- Foster and maintain a positive relationship with branch staff to enhance the overall customer experience.

Qualifications

Minimum Required Degre: Bachelor s degree

- Certificate(s)/Special Training: Property and Casualty Insurance Certification (good to have)

- 3-5 years of experience in an Insurance domain/BFSI

- Transition/onboarding of service

- Onshore travel experience (positive to have)

- Insurance certifications (good to have)

- Excellent Written and Oral communication skills

- Very good Interpersonal skills

- Proactive Ownership and Accountability

- Logical thinking and decision making

- Flexible to work in Night Shift (US Coverage) - 8pm IST to 5am IST

Skills

- Client Service

- Customer Support Operations

- Policy Lifecycle Management

- Renewal Processes

- Insurance Certifications

- Property and Casualty Insurance Certification

- Communication Skills

- Interpersonal Skills

- Transition/Onboarding

Locations

Locations: Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru, Pune

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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