Key Responsibilities :

- Lead Service Mapping initiatives using ServiceNow Discovery and Service Mapping modules.
- Architect and maintain accurate service maps for critical business applications and infrastructure.
- Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and dependencies.
- Configure and deploy MID Servers across diverse environments (on-prem, cloud).
- Develop and optimize Discovery Patterns, leveraging scripting and automation to improve accuracy and efficiency.
- Troubleshoot service mapping errors, validate MID Server connectivity, and ensure data integrity in the CMDB.
- Utilize traffic-based discovery techniques including ML connection suggestions and cloud-native tagging.
- Maintain and enforce Service Mapping roles and permissions (e.g., sm_admin, sm_user, sm_app_owner).
- Document service mapping standards, processes, and training materials.

Required Skills &

Experience :

ServiceNow Platform Expertise :

- Deep understanding of ServiceNow CMDB structure and relationships.
- Hands-on experience with Discovery and Service Mapping modules.
- Proficient in MID Server configuration, deployment, and troubleshooting.

Technical Knowledge :

- Broad IT infrastructure knowledge including :
- Network protocols : SSH, SNMP, WMI, CIM
- Operating systems : Windows, Linux




- Virtualization platforms : VMware vCenter, Hyper-V
- Cloud platforms : AWS, Azure
- Database systems : Mapping via IP : PORT when URLs are unavailable

Discovery Techniques :

- Top-down discovery using predefined patterns.
- ML-based traffic discovery and application fingerprinting.
- Tag-based discovery leveraging cloud-native metadata.

Scripting & Automation :

- Solid JavaScript skills for ServiceNow scripting.
- Experience creating/modifying Discovery Patterns.
- Familiarity with Unix Shell scripting, Windows PowerShell, and Regex.

Troubleshooting & Optimization :

- Diagnosing service mapping errors and avoiding duplication.
- Working with XML and JSON data formats.
- Ensuring performance and accuracy of MID Servers and service maps.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist - Service Mapping.
- Experience with application architecture and standard configurations.
- Practical experience with enterprise-scale Service Mapping deployments.
- Familiarity with ITIL processes and CMDB governance.

Why Join Us :

Join a forward-thinking team focused on delivering high-impact IT services and automation. You'll play a key role in shaping our digital infrastructure and enabling smarter service management across the organization.

📌 Ameriprise Financial - Service Mapping Architect - ServiceNow Platform (India)
🏢 Ameriprise India
📍 India