We are seeking an experienced and dynamic AM Operations (Channel Sales) to lead and streamline operational processes within our Channel Sales division. The ideal candidate will be responsible for ensuring seamless coordination between internal teams and channel partners to drive enrollments, operational efficiency, partner satisfaction, and compliance.
Responsibilities
- Channel Partner Operations:
- Lead end-to-end operational management for all channel partners (agents, franchisees, affiliates).
- Onboard, train, and support recent and existing partners on processes, systems, and policies.
- Ensure smooth flow of information and documentation between UNIVO and partners.
- Sales Operations &
- Process Optimization:
- Monitor and streamline sales funnel activities – from lead generation to enrollment closures.
- Collaborate with marketing, admissions, and CRM teams to ensure timely support to channel partners.
- Identify and fix process gaps to improve turnaround time (TAT) and conversion ratios.
- Oversee implementation and optimization of CRM tools and dashboards for channel operations.
- Compliance &
- Governance:
- Ensure all channel sales activities adhere to company policies and university guidelines.
- Monitor quality assurance metrics and maintain audit trails for partner activity.
- Reporting &
- Analytics:
- Prepare and present regular reports on partner performance, lead pipelines, and operational KPIs.
- Conduct periodic reviews and performance evaluations of channel partners and recommend corrective actions where needed.
- Team Leadership:
- Lead and mentor a team of channel operations executives/managers.
- Foster a culture of accountability, performance, and continuous improvement.
Key Skills &
- Competencies:
- Strong understanding of channel sales and operations in an edtech or education services environment.
- Hands-on experience with CRM systems (e.g., Salesforce, Zoho) and data reporting tools.
- Excellent stakeholder management and communication skills.
- Process-oriented with strong problem-solving and analytical abilities.
- Ability to work in a fast-paced, cross-functional environment.
- 4-8 years of experience in sales operations or channel management, preferably in edtech, telecom, BFSI, or education services.
Prior experience managing B2B2C or channel partner ecosystems is a strong advantage