Job Responsibilities

- Supervise daily airport ticketing and ground-handling operations.

- Manage passenger check-in, ticketing, boarding passes, and baggage-related assistance.

- Coordinate flight schedules, gate assignments, boarding, and passenger movement.

- Lead and monitor ground staff to ensure smooth and timely operations.

- Handle passenger queries, complaints, and special assistance professionally.

- Verify travel documents, passenger details, and ticket information accurately.

- Coordinate with airline, security, baggage, and airport teams when required.

- Maintain operational records, reports, attendance, and shift documentation.

- Ensure compliance with airport safety, security, and customer-service procedures.

- Train, guide, and motivate team members to maintain service standards.

- Monitor staff performance and resolve operational issues promptly.

- Assist during flight delays, cancellations,



or other operational disruptions.

Preferred Candidate Profile

- Graduate or equivalent qualification preferred.

- Experience in airport, airline, hospitality, travel, or customer service is an advantage.

- Good communication and interpersonal skills.

- Strong leadership, coordination, and problem-solving abilities.

- Basic computer knowledge and professional appearance.

- Ability to work in rotational shifts, weekends, and holidays.

Perks & Benefits

- Competitive salary and performance incentives.

- Professional growth and career advancement opportunities.

- Training and skill-development programs.

- Employee benefits as per company policy.

- Chance to build a career in the aviation industry.

📌 Airport Ticketing Ground Staff, Supervisor (Guwahati)
🏢 Ahalya Devi Ventures
📍 Guwahati