We are seeking a detail-oriented and organized Billing Executive to manage our daily billing operations, generate accurate invoices, and handle customer payment inquiries. In this role, you will collaborate closely with our sales, customer service, and finance teams to ensure a smooth, error-free revenue cycle. The ideal candidate possesses excellent numerical skills, high proficiency in accounting software, and a customer-centric approach to resolving discrepancies.
Key Responsibilities
Invoicing & Data Management
- Generate accurate invoices for clients based on goods delivered or services rendered.
- Maintain digital records of receipts, bills, and client account information.
- Execute e-invoicing in strict accordance with statutory local tax guidelines.
- Update internal databases immediately following any pricing adjustments or contract updates.
Payment Processing & Collections
- Record incoming payments received via cash, credit cards, bank transfers, or online gateways.
- Follow up proactively on delinquent accounts and overdue payments via phone or email.
- Reconcile bank statements against internal billing ledgers to ensure accounts match.
Customer Support & Issue Resolution
- Serve as the primary contact for clients regarding billing complaints or questions.
- Investigate billing errors, discrepancies, or underpayments to resolve issues efficiently.
- Issue credit notes or process refunds when valid billing errors occur.
Reporting & Collaboration
- Prepare monthly reports summarizing billed revenue, collections, and aging accounts receivable.
- Coordinate with sales and operations to gather necessary delivery and contractual data.
- Identify bottlenecks in the payment pipeline and suggest automation improvements.
Skills & Competencies
- Numerical Accuracy: High attention to detail to catch errors before invoices reach clients.
- Software Proficiency: Hands-on experience with tools like Tally Prime, QuickBooks, SAP, or advanced Microsoft Excel.
- Communication: Robust verbal and written skills to handle tricky payment conversations with diplomacy.
- Time Management: Proven ability to meet strict mid-month and month-end financial deadlines.