Position: Full time, Hybrid | Lower Parel, Mumbai

nPaper Plane Tales is looking for an Account & Project Management Lead to keep our client work, teams and timelines moving smoothly.

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nYou should have 4+ years of experience in a digital marketing agency, creative studio or similar environment , with strong experience in account management, client servicing and project management.

nThis is a role for someone who genuinely enjoys making things happen . Someone who can look at 10 moving pieces, figure out what needs to happen next, get the right people moving, spot problems early and keep everyone aligned.

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nProject & people management are the most important skills for this role.

nYou should also have a good understanding of brand-building and digital marketing services including branding, websites & technology, campaigns, social media, content, performance marketing and more.

nCreative and strategic thinking, experience working with freelancers, and an understanding of agency commercials are a bonus.

We're looking for someone who can keep the trains on track ???? and the people on the train happy ???? n

nThe agency: Paper Plane Tales is a boutique, strategy-first creative agency that builds and curates teams of experts for fast-growing brands.

nWe work across brand strategy, creative, content, social media, campaigns, websites, technology and digital marketing.

nWe hire selectively, and culture fit is important to us.

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nRole title: Account Management Lead

nPosition: Full-time, hybrid (Lower Parel, Mumbai)

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nSkills:

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- Project management and operational efficiency
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- Creative ideation and basic knack for content
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- Presentation and pitch decks
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- Great people skills
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- An eye for detail
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nJob Role:

nAccount & Project Management

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- Own end-to-end execution of client projects,



from planning to delivery
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- Build and manage project timelines, task lists and priorities
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- Coordinate internal teams, freelancers and external partners
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- Keep deliverables moving and proactively identify delays, dependencies and bottlenecks
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- Ensure briefs are clear and teams have what they need to execute
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- Maintain visibility on project status, budgets, timelines and key deliverables
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- Escalate issues early and come to the team with solutions, not just problems
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nClient Management

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- Manage day-to-day client communication and relationships
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- Keep clients updated on progress, timelines and deliverables
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- Understand client requirements and translate them into clear internal actions
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- Identify opportunities to improve the account experience and grow the relationship
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nTeam & Freelancer Management

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- Coordinate and manage internal teams across multiple projects
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- Work with PPT's freelancer network to identify, brief and manage the right talent for projects
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- Ensure teams have clear ownership, timelines and expectations
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- Keep people accountable while maintaining a healthy working relationship
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nStrategy & Growth

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- Bring strategic and creative inputs where relevant
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- Understand PPT's services well enough to identify opportunities for upselling and cross-selling
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- Support new business pitches, presentations and proposals
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- Contribute to account planning and growth discussions
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nPaper Plane Tales brand

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- Support marketing and brand-building initiatives for Paper Plane Tales
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- Help improve internal processes and ways of working as the agency grows
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nApply on LinkedIn OR email us on with your profile and highlight work experience relevant to our job role.

nPlease don't do both.

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nWebsite: paperplanetales.com

📌 Account Management Lead [Creative & Digital Agency] (Mumbai)
🏢 Paper Plane Tales
📍 Mumbai