Key Skills:

D365, Functional consultant, Dynamic CRM, MS Dynamics, Sales, Customer Engagement, Documentation., Customization

Roles and Responsibilities:

- Provide functional support for Dynamics 365 CE applications across Marketing, Sales, and Customer Service.

- Own incidents and service requests, ensuring timely resolution and stakeholder communication.

- Investigate recurring issues and recommend corrective actions.

- Configure and enhance model-driven apps and Dataverse tables.

- Engage with stakeholders to clarify requirements and prepare functional specifications.

Skills Required:

- 4-6 years of relevant experience with Microsoft Dynamics CRM or Dynamics 365 Customer Engagement.

- Microsoft Dynamics 365 CE

- Dynamics CRM

- Customer Engagement

- Sales

- Customer Service

- Functional Consulting

- Configuration and Customization

- Dataverse

Valuable to Have

- Documentation

- Power Automate

- D365 Marketing / Customer Insights

- Basic knowledge of integrations

Education:

Bachelor's degree in Information Technology, Computer Science, Business or related discipline.

📌 365 CE (MSS) Consultant (Noida)
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📍 Noida