Job Description

Role- NOC Engineer

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Experience- 8-12YRS

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Location - Chennai/Hyderabad

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Mode of Work - Hybrid

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Shifts - Rotational

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JOB SUMMARY

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- Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.

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- Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence.

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- Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.

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- Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.

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- Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.

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- Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.

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- Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.

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- Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.

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- Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.

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- Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.

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- Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.

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- Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.

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- Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.

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- Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.

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- Participate in on-call or rotational support and provide senior-level coverage for critical business services.

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ESSENTIAL RESPONSIBILITIES

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- Monitoring & Observability Tools

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- Service Now Incident Management

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- Major Incident Support

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- Event Correlation & Impact Analysis

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- Escalation Management

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- Infrastructure Operations (Windows/Linux/Network/Cloud)

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- ITIL Process Knowledge

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- Stakeholder Communication

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- Operational Reporting & Analytics

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Technical Skills

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- Enterprise Monitoring & Observability (Dynatrace, Grafana)

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- Infrastructure Fundamentals (Windows, Linux, Network, Cloud)

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- Application & Middleware Monitoring

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- Root Cause Analysis (RCA) Support

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- Dashboard & Operational Reporting

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- Automation Awareness (Power Shell, Python, Ansible preferred)

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Incident Management Skills

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- Incident Triage & Prioritization

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- P1/P2 Major Incident Identification

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- Escalation Management

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- SLA Tracking & Governance

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- Service Restoration Coordination

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- Bridge Call Support & Incident Documentation

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- Post Incident Review (PIR) Participation

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Operational Skills

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- Impact Assessment

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- Resolver Team Coordination

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- Shift Handover Management

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- Runbook & SOP Adherence

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- Change Awareness & Operational Risk Assessment

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- Continuous Service Improvement

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- Operational Analytics & Trend Analysis

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Soft Skills

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- Solid Analytical Thinking

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- Problem Solving

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- Effective Communication

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- Stakeholder Management

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- Decision Making Under Pressure

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- Collaboration Across Technical Teams

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- Ownership & Accountability

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EDUCATION

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- Any Degree

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EXPERIENCE

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- 8 - 12 years in NOC/Command Center

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Shift Details

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- Ready to work in Rotational Shift (24*7 support model)

📌 Network Operations Center Engineer (Coimbatore)
🏢 enGen Global
📍 Coimbatore