We have over 25 million users from 170 countries; We have Fortune 500 companies like Wal-mart, Ford, GM, GE, Microsoft, Google, Unilever etc.. as our notable clients.
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Your day @ Animaker revolves around:
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- Providing high quality support via email, live chat, and call, helping our customers troubleshoot and resolve any issues that arise
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- Partner with our engineering team to find and fix bugs before they impact our customers
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- Work in coordination with the sales team and customer success team to provide product-based support to them
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- Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams
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- Provide product training & demos to internal and external customers
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You will be a BEST fit if you have:
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Exp - 3 - 6 Years in the field of Customer support
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- Fluent in English with excellent listening, verbal and written communication skills
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- Ability to extract, analyze and report on data; knowledge of database tables & SQL
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- Demonstrated ability to organize and create structure out of sometimes ambiguous problems
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- Excellent critical thinking skills with an ability to find creative solutions
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- Experience in SaaS or other tech startups a plus
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- Customer-first attitude with solid sense of empathy and excellent follow-up skills