Job Description

Hiring: ILD / NLD / Subsea Cabling NOC Engineer – L1

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We are looking for a highly motivated NOC Engineer – L1 to support global backbone and subsea network operations in a 24/7 environment. The role involves real-time monitoring, incident handling, stakeholder coordination, and ensuring high availability of critical network infrastructure.

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Key Responsibilities:

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- Monitor NMS for Critical, Major, Service degradation alarms on SLTE (Submarine Line Terminal Equipment), DWDM, and Routers.

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- Hands-on and troubleshooting experience in handling and resolving the DWDM alarms: LOF, LOS, LOM, ODU-AIS, OTU-BDI

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- Familiar with optical power levels (dBm), Fibre Technology

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- Experience with NMS tools: Ciena One Control, Huawei U2000, Junos Space, Cisco EPNM

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- Familiarity with subsea SLTE/PFE alarms.

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- Engage relevant stakeholder for the incidents that requires support and solution including various partners, consortiums CLS (Cable Landing Station) to verify power/cooling or perform a physical fibre loopback.

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- Conduct health checks and verify network stability during/after incidents.

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- Log all incidents and service requests in the ticketing system.

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- Respond to alerts (performance, connectivity, outages) and take initial corrective actions.

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- Send initial "Incident Acknowledgment" emails to customers (IPLC/Transit clients).

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- Create Handover Report for every shift and update the next shift engineer about the last update (internal and customer status update)

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- Escalate issues to Level 2/Level 3 engineers following SOPs.

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- Maintain excellent verbal and written communication with internal teams and customers during incidents.

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- Perform scheduled infrastructure checks and generate daily/weekly NOC reports.

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- Update network documentation, logs, and inventory records.

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- Support change management notification schedules with the customers and partners with timely updates and monitor the post-change status and stability.

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Technical Skills:

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- Knowledge of global backbone networks and subsea cable systems is must

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- Understanding of MPLS, Ethernet technologies, and CLS architecture

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- Skills equivalent to CCNP (Routing, Switching, Service Provider)

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- Experience with ticketing systems and NMS tools (Manage Engine, Solar Winds)

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- Familiarity with monitoring tools such as Solar Winds, PRTG, Nagios, or Zabbix

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- Basic to intermediate knowledge of TCP/IP, routing & switching, DWDM, and fiber technologies

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Skilled Skills:

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- Strong verbal and written communication skills

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- Excellent phone and email etiquette

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- Ability to strictly follow SOPs

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- Strong documentation and incident-handling skills

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- Comfortable working in a 24/7 shift environment

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Education:

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- Diploma or bachelor's degree in IT, Computer Science, Networking, or equivalent experience

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Pay Range:

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4 LPA to 8 LPA

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Immediate joiner is preferred.

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Interested candidates, please share your CV at [email protected]

📌 ILD / NLD / Subsea Cabling NOC Engineer (Coimbatore)
🏢 Henox IT and Datacenters Private
📍 Coimbatore