Job Description :Role : RPGLE Production Support EngineerPosition : RPGLE Production Support EngineerExperience : 4+ YearsLocation : Pune / Bangalore / NoidaWork Mode : 5 Days Work from Office (Mandatory from Client Location)Role Overview : We are looking for an experienced RPGLE Production Support Engineer to support and maintain critical IBM i (AS/400) applications. The ideal candidate should have strong experience in RPGLE application support, incident management, troubleshooting, and production monitoring in a 24x7 support setting.Key Responsibilities : - Provide production support for RPGLE-based applications running on IBM i (AS/400) systems.- Monitor application performance and proactively address production issues.- Analyze, troubleshoot, and resolve application incidents, defects, and performance bottlenecks.- Perform root cause analysis (RCA) and implement preventive measures.- Work closely with development, infrastructure, and business teams to resolve production issues.- Support batch job monitoring, job scheduling, and production deployments.- Handle service requests, incidents, and change management activities as per SLAs.- Maintain support documentation, troubleshooting guides,



and operational procedures.- Participate in on-call and shift support activities.Required Skills : - 4+ years of hands-on experience in RPGLE Production Support.- Strong knowledge of IBM i (AS/400) platform.- Experience with RPGLE, CLLE, DB2/400, SQL, Query/400.- Good understanding of batch processing, job scheduling, and production monitoring.- Experience in incident management, problem management, and change management processes.- Ability to perform log analysis, troubleshooting, and root cause analysis.- Familiarity with ticketing tools such as ServiceNow, Remedy, or similar.- Strong communication and stakeholder management skills.Preferred Skills : - Knowledge of ITIL processes.- Exposure to banking, financial services, insurance, or retail applications.- Experience working in a 24x7 production support environment.Shift & Work Requirements : - 5 Days Work from Office is mandatory from the client location.- Night Shift Requirement : 1 week every month, including weekends.- Shift Allowance : Applicable during the assigned night shift week. (ref:hirist.tech)

📌 Synechron - RPGLE Production Support Engineer (Bengaluru)
🏢 Synechron Technologies
📍 Bengaluru