Job Type: Full-time

Job DescriptionAbout DuratufWe're an industrial safety company in Kolkata, with our own office and warehouse in DubaiOur equipment keeps workers safe at 4,142+ customers across 65+ countries — when it works, someone gets to go home to their family.We're on our way to 10,000 protected workplaces by 2035What you'll own•Lead qualification (the core) - screen every inbound enquiry against MOQ, product feasibilityand customer segment (distributor / EPC / end-user / OEM / government); make correct qualify/ reject decisions with minimal supervision; flag junk to the manager same day, never pass itforward.•Multi-channel inbound - own all inbound touchpoints during working hours: calls, WhatsAppBusiness, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missedenquiries and FRT ≤ 15 minutes.•Clean handoff to Sales - transfer every qualified lead with full context: company info, productinterest, MOQ fit and conversation history.•Outreach & re-engagement - run outreach on unconverted quotations, lapsed leads andexisting prospects; pick the right reason, right message and right channel for each objection(MOQ too high, price, timing) rather than sending generic follow-ups.•CRM hygiene - maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage,100% data completeness across inbound and outreach, zero pending updates beyond end ofday.•Pipeline reporting - weekly review with the Support Manager: contacts reached, responserate, conversion funnel and pipeline value.What we're looking for•Graduate, with 1-2 years in inbound tele-calling, customer support, inside sales or B2B enquiryhandling.•Empathy first - patience,



warmth and persistence handling repeated enquiries; professionalphone and chat etiquette; a genuine customer-first mindset.•Multitasking under load - able to manage simultaneous calls, chats and CRM updates withoutdropping a touchpoint; quick, accurate, unflustered.•Bilingual communication - confident, professional English and Hindi across calls, WhatsAppand email; qualifies inbound and initiates outreach with equal ease.•Lead-qualification logic - knows when to qualify, when to reject, and when to route tooutreach instead; handles MOQ, price and product-fit objections without escalating everytouchpoint.•CRM discipline - comfortable keeping lead status, remarks and follow-ups current in real time;familiarity with Zoho CRM, Zoho SalesIQ and WhatsApp Business is a solid plus.•Nice to have - exposure to PPE / industrial-safety products, B2B trade platforms, or any AI-based lead-nurturing tool.Values fit(non-negotiable)•Integrity - pipeline data, follow-up logs and outreach reports reflect reality; no inflated counts,no follow-ups marked done that weren't.•Accountability - owns FRT, follow-up completion, qualification accuracy and outreachconversion as personal numbers, without being chased.•Persistence - pursues long-cycle outreach across multiple touchpoints; nurturing compoundsover time.•Adaptability - adopts new tools and cadences; not tied to fixed scripts or manual-onlyworkflows.Location & basicsOffice-first, Kolkata HQ (South City Business Park, Anandapur). Full-time.Office-hours channel coverage expected across all inbound platforms.Everything runs on Zoho One; a paid AI assistant seat for every employee.

📌 Lead Qualification & Outreach (Kolkata)
🏢 Duratuf Products
📍 Kolkata