Description

Job detailed description

Must have positive knowledge in working on MS office applications.

- Primary role of Cash app/Billing/Collections for global customers
- Reporting actual Billing/Cash Applications Collections against monthly targets

- Quality review of Cash Application/Billing process

- Follow up through mails and calls

- Escalation of issues to Stake holders.
- Should be able to solve & help customers and business teams in case of queries related to their invoices
- Research and analyse the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
- Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
- Investigate and escalate if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,




- Deliver quality customer service by researching and responding to all internal/external stake-holders inquiries quickly, effectively and professionally
- Excellent written & verbal communication,
- Should have a good attitude to learn and be committed
- Exposure in SAP/S4HANA will be added plus point

Required Skills for the role

- Commerce and accounting background
- Ability to analyse the past due receivables
- 1-2 Years of experience mainly in BPO.
- Good Oral and Written communication skills
- Experience in follow up through mails and calls

- Worked on Billing/Cash App/Collections

- AR process knowledge (Preferably End to End

- Experience in Excel as well as PowerPoint presentation.
- Should be willing to work in shifts

Good to have:

- Operations review with client and management

📌 Accounting Services Associate II (Bengaluru)
🏢 Conduent
📍 Bengaluru