Sales & Business Performance

- Achieve daily, weekly and monthly sales targets for the assigned department/floor.
- Monitor key retail KPIs such as Sales, Conversion, ATV, UPT, ASP and productivity.
- Analyse sales performance and identify opportunities to improve business.
- Drive promotional activities, new launches and seasonal sales initiatives.
- Ensure optimum utilization of available sales space and merchandise.

2. Team Management

- Lead, motivate and develop the sales team to achieve business objectives.
- Allocate manpower effectively based on customer traffic and business requirements.
- Conduct daily team briefings and communicate targets, priorities and promotions.
- Monitor individual team member performance and provide regular feedback and coaching.
- Support training, onboarding and development of team members.
- Manage attendance, grooming, discipline and adherence to company policies.

3. Customer Experience

- Ensure excellent customer service throughout the sales floor.
- Personally handle customer complaints and escalations.
- Ensure staff understand customer needs and provide appropriate product recommendations.
- Monitor customer feedback and take corrective actions to improve customer satisfaction.
- Maintain high standards of customer engagement and service.

4. Apparel & Product Management

- Ensure proper product presentation, size availability and replenishment.




- Monitor quick-moving and slow-moving merchandise.
- Coordinate with the stock/inventory team for timely replenishment.
- Ensure correct product tagging, pricing and promotional displays.
- Monitor stock movement and minimize stock-related sales opportunities.

5. Visual Merchandising

- Maintain brand and company VM standards on the sales floor.
- Ensure proper product displays, folding, hanging and size-wise arrangement.
- Coordinate with the VM team for new launches, seasonal displays and promotional campaigns.
- Ensure the floor remains clean, organized and visually appealing throughout operating hours.

6. Store Operations & Compliance

- Ensure adherence to company SOPs and operational guidelines.
- Monitor floor discipline, housekeeping, safety and security standards.
- Support stock audits, cycle counts and inventory activities.
- Identify and report shrinkage, operational gaps and process violations.
- Ensure all statutory, safety and company compliance requirements are followed.

7. Reporting & Analysis

- Prepare and review daily sales and performance reports.
- Track department-wise and employee-wise performance.
- Monitor achievement against targets and prepare action plans for gaps.
- Share relevant business updates with the Store/Concept Manager.

📌 Floor Manager (India)
🏢 Landmark Group
📍 India