Job Description

Key Responsibilities

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HR Operations Strategy

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Develop and implement HR operations policies, SOPs and service standards.

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Align HR operational processes with the company's business plans and showroom expansion.

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Standardise HR practices across the corporate office, regions and showrooms.

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Prepare the annual HR operations plan and budget.

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Employee Lifecycle Management

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Oversee all employee processes from joining through separation.

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Ensure timely completion of appointment letters, confirmations, transfers, promotions, increments and relieving documents.

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Monitor probation and confirmation schedules.

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Ensure accurate documentation for employee movements and status changes.

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Coordinate smooth onboarding and exit-clearance processes.

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HR Policies and SOPs

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Develop, review and update HR policies in consultation with the CHRO and management.

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Communicate HR policies clearly across all locations.

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Ensure uniform interpretation and implementation of policies.

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Maintain proper approval controls and policy documentation.

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Conduct periodic policy-awareness programmes.

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Attendance, Leave and Workforce Administration

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Control attendance, leave, shift, weekly-off and holiday-management processes.

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Ensure attendance is closed accurately and submitted to Payroll within the defined timeline.

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Monitor late attendance, absenteeism, unauthorised leave and excessive overtime.

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Ensure showroom duty rosters comply with business and legal requirements.

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Resolve attendance and leave discrepancies promptly.

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Payroll Coordination

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Provide verified employee data and attendance inputs to the Payroll team.

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Validate current joiners, exits, salary revisions, incentives, recoveries and deductions.

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Ensure payroll inputs are accurate and submitted according to schedule.

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Review payroll exceptions and resolve employee salary concerns.

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Maintain maker-checker and approval controls for all payroll-related changes.

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HRMS and Employee Records

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Ensure the HRMS contains complete and accurate employee information.

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Lead HR process automation and digitisation initiatives.

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Maintain employee personal files, service records and statutory documents.

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Control access to confidential employee information.

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Conduct regular HRMS and employee-file audits.

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Generate reliable HR data and reports for management decisions.

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Regional and Showroom HR Operations

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Guide Regional HR Managers and showroom HR representatives.

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Ensure HR policies and processes are followed consistently across all locations.

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Conduct periodic HR operational audits of regions and showrooms.

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Resolve escalated employee and manager queries.

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Support new-showroom openings, employee transfers and workforce deployment.

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Employee Relations and Grievances

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Establish a structured employee grievance-resolution process.

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Ensure employee complaints are acknowledged, investigated and closed within defined timelines.

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Support disciplinary enquiries and corrective-action processes.

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Guide regional and functional managers in handling employee issues.

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Maintain confidentiality and fairness in all employee-related matters.

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Coordinate with the Employee Relations or Legal team when necessary.

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Statutory Compliance and Audit Support

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Coordinate compliance relating to employment records, working hours, leave, notices and statutory registers.

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Work with the Compliance, Payroll and Legal teams on labour-law requirements.

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Ensure timely closure of HR audit observations.

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Provide employee documents and records during internal, statutory and management audits.

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Monitor compliance requirements across different states.

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Separation and Full-and-Final Settlement

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Ensure resignations and terminations follow the approved process and delegation of authority.

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Monitor notice periods, handover, clearances and recovery of company assets.

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Coordinate timely full-and-final settlements with Payroll and Finance.

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Ensure relieving and experience letters are issued after completing all requirements.

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Conduct exit interviews and analyse reasons for attrition.

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Recommend corrective action to improve employee retention.

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HR Budget and Vendor Management

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Prepare and monitor the HR operations budget.

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Manage HR vendors such as background-verification agencies, HRMS providers, manpower contractors and documentation services.

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Evaluate vendor performance, service quality and cost efficiency.

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Ensure proper agreements, approvals and invoice verification.

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HR MIS and Management Reporting

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Prepare weekly and monthly HR dashboards for the CHRO and management.

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Report employee strength, vacancies, joining, exits, transfers, absenteeism and attrition.

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Track regional and department-wise employee costs.

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Analyse HR trends and highlight risks requiring management attention.

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Maintain a single, reliable source of employee data.

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Team Leadership

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Lead HR Operations Managers, Deputy Managers, Assistant Managers and Executives.

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Define team responsibilities, service-level standards and performance targets.

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Review team productivity and quality of work.

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Train team members on HR policies, HRMS, documentation and compliance.

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Develop suitable successors for key HR operations positions.

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Qualification and Experience

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MBA/PGDM in Human Resources or an equivalent qualification.

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Approximately 15–20 years of HR experience, including at least 5 years in a senior HR operations role.

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Experience in large retail, jewellery, FMCG or other multi-location organisations is preferred.

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Strong knowledge of HR operations, HRMS, labour compliance, payroll coordination and employee relations.

📌 Assistant General Manager - HR Operations (Tamil Nadu)
🏢 Khazana Jewellery Pvt.Ltd
📍 Tamil Nadu