Must Have:
1. IT IS Service Desk
2. Leadership
3. Communciation
4. Client Handling Skills
5. Team Skills
1. Employee Relationship Skills
2. Manage Attrition
3. Convincing Skills
4. Speaking with numbers
5. PI Skills
Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.