28 Sep
|
ABRICKWRAPS CONSULTANCY
|
Pune
28 Sep
ABRICKWRAPS CONSULTANCY
Pune
WNS Global – Customer Support Executive, Pune
Process: Voice / Chat / Email
Experience: 1–10 years
Qualification: Graduate
Key Responsibilities
- Handle customer queries through Voice, Chat and Email channels.
- Provide accurate and timely resolutions while maintaining high customer satisfaction.
- Follow process guidelines, SOPs and quality standards.
- Maintain proper documentation and update customer information.
- Achieve defined TAT, CSAT, AHT and quality targets.
Required Skills
- Excellent English communication and customer-handling skills.
- Valuable typing and written communication skills for Chat & Email.
- Basic computer knowledge and ability to work on multiple systems.
- Customer-focused attitude with good problem-solving skills.
- Willingness to work in rotational shifts / rotational week-offs.
📌 Customer Service Representative (Pune)
🏢 ABRICKWRAPS CONSULTANCY
📍 Pune