About the Role

We are looking for a Secretarial Executive to handle customer calls and LimeChat conversations, provide a smooth customer experience, and support the team in converting customer enquiries into store visits and sales.

Key Responsibilities

● Handle inbound and outbound customer calls professionally.

● Respond to customer enquiries through LimeChat and other assigned communication channels.

● Understand customer requirements and provide accurate information about Mookuthi jewellery, products, store experience, offers and appointments.

● Follow up with customers who have shown interest through calls or LimeChat.

● Convert enquiries into store visits, trials, roadshows or sales opportunities.

● Maintain proper records of customer interactions and follow-ups.

● Ensure timely responses to all customer queries.

● Coordinate with the Sales and Store teams for customer requirements and appointments.

● Escalate complaints or complex customer issues to the concerned team.

● Follow up with customers after their store visit or purchase where required.

● Maintain a skilled and friendly tone across all customer interactions.

● Achieve assigned call, response-time, follow-up and conversion targets.

● Share daily/weekly reports on calls, enquiries, follow-ups and conversions.

● Advanced Excel skills are mandatory,



with proficiency in Pivot Tables, XLOOKUP/VLOOKUP, formulas, data analysis, MIS reporting, and dashboard creation. Key Performance Indicators (KPIs)

● Number of calls handled

● Customer response time on LimeChat

● Enquiry-to-store visit conversion

● Follow-up completion rate

● Store visit-to-sales conversion

● Customer satisfaction

● Lead closure/conversion

● Quality of customer interactions Skills & Qualifications

● 1–3 years of experience in customer service, telecalling, customer relationship management or inside sales.

● Good verbal and written communication skills.

● Comfortable handling customer calls and chat-based support.

● Good follow-up and convincing skills.

● Basic knowledge of CRM/customer support tools.

● Ability to handle multiple customer conversations simultaneously.

● Positive attitude and customer-first approach.

● Tamil and English communication skills preferred.

Ideal Candidate Someone who is confident on calls, quick in responding to customers on chat, good at follow-ups and comfortable with sales conversion, while maintaining a premium customer experience.

Pay: ₹10,000.00 - ₹45,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule

Work Location: In person

📌 Secretary/Receptionist (India)
🏢 Mookuthi
📍 India