27 Sep
|
Torqua
|
Bengaluru
Job Description
Customer Follow-up: Contact customers for service reminders, appointments, vehicle service status, and delivery updates.
Customer Feedback: Collect customer feedback after service and ensure complaints or concerns are properly recorded and communicated to the concerned team.
Service Appointment Management: Coordinate and schedule customer service appointments and ensure timely follow-ups.
Customer Complaint Handling: Address customer queries and complaints professionally and coordinate with the Service Advisor/Manager for resolution.
Customer Database Management: Maintain accurate customer records, service history, follow-up details, and update CRM regularly.
Customer Retention: Follow up with customers for periodic service, improve customer satisfaction, and support customer retention activities.
📌 Telecalling Executive Bengaluru
🏢 Torqua
📍 Bengaluru