27 Sep
|
Maxicus Kochar Tech
|
Kolkata
27 Sep
Maxicus Kochar Tech
Kolkata
Roles and Responsibilities
Provide customer support through email & chat platforms, responding to customer inquiries and resolving issues in a timely manner.
Utilize robust communication skills to build rapport with customers and understand their needs.
Work on non-voice processes such as email & chat.
Collaborate with internal teams to resolve complex customer complaints or escalations.
Maintain accurate records of all interactions with customers using CRM software.
Working Window - 9AM to 8PM
6 Days working with rotational Off
English proficiency is mandatory
Desired Candidate Profile
Robust understanding of Chat Process, Non Voice Process, Semi Voice, Blended Process, Backend Process etc. .
Experienced candidates in E-Commerce / Quick Commerce (ex- Flipkart, Myntra, Zomato, Zepto, Swiggy, BlinkIt)
Personal Vehicle available (2-wheeler)
Graduates
📌 Customer Care Executive Kolkata
🏢 Maxicus Kochar Tech
📍 Kolkata