Position - Customer Support Executive

Location - Surat (Work-from-Office)

Experience - 0 to 3 years

Key Responsibilities:

Customer Assistance:
Respond to customer queries and issues through phone calls, emails, and chat in a prompt and professional manner.
Provide accurate information about product features, functionalities, and services.
Ensure high levels of customer satisfaction by resolving concerns effectively.

Issue Resolution:
Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.
Coordinate with technical support or other departments for more complex queries.
Follow up with customers to ensure their concerns are fully resolved and document outcomes.

Product Knowledge:
Gain a deep understanding of the company's products and services to provide comprehensive support.
Stay updated on current features, updates, and company policies to offer accurate assistance.

Documentation:
Log customer interactions, issues, and resolutions in the CRM or support system.




Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.
Provide reports on recurring issues and customer feedback to help improve the product.

Customer Feedback:
Collect customer feedback and insights for continuous product and service improvement.
Share customer suggestions and pain points with the team to enhance service quality.

Key Competencies:
Patience and empathy when dealing with customers.
Ability to multitask and prioritize work effectively.
Technical aptitude to quickly learn and understand current products.
Team player with a proactive attitude and eagerness to learn.

Requirement
0 - 3 years of experience in a customer support role or similar.
Excellent communication and interpersonal skills.
Strong problem-solving skills with the ability to think quickly and make sound decisions.
Ability to handle challenging customer situations and work in a fast-paced setting.
Understanding of Tally is plus.

📌 Customer Support Executive Surat
🏢 Vyaparaap
📍 Surat