L1 Production Support Engineer

Experience: 3-6 Years
Location: Thane / Bangalore
Work Mode: WFO
Notice Period: Immediate Joiners Only
Laptop: Mandatory for Interview

Job Description -

Hiring an L1 Production Support Engineer with robust experience in Java, Spring Boot, Microservices, AWS, Kubernetes and DynamoDB.

Must Have Skills -

- Java 21
- Spring Boot 3
- Microservices
- REST API / HTTP
- AWS
- Kubernetes
- Helm
- Amazon DynamoDB
- Linux/Unix
- Azure DevOps (ADO)
- Application Log Analysis
- Monitoring & Observability
- Incident Management
- Production Support
- Troubleshooting
- Stack Trace Analysis
- Postman / API Testing
- CI/CD Fundamentals

Key Responsibilities

- Monitor production applications, microservices, Kubernetes workloads and AWS infrastructure.
- Perform L1 troubleshooting of Java/Spring Boot applications.
- Analyze application logs, exceptions and Java stack traces.
- Troubleshoot Kubernetes pods,



deployments, services and application issues.
- Investigate DynamoDB queries, scans, indexes, partition keys, sort keys and throttling issues.
- Handle production incidents, alerts and failed transactions.
- Create and manage bugs/incidents/work items in Azure DevOps.
- Support application monitoring, logging, reporting and data extraction.
- Generate and validate CSV/Excel reports.
- Handle business-user application queries and provide technical support.
- Use Linux commands, Postman and scripting for troubleshooting and operational activities.
- Escalate complex issues to L2/L3 teams and maintain incident documentation/runbooks.
- Identify recurring issues and support automation and continuous improvement.

Thanks,

HR

📌 Support Engineer (Bengaluru)
🏢 Honeybee Tech Solutions
📍 Bengaluru