Job Purpose

To head and oversee telemarketing operations for an assigned zone, ensuring consistent lead conversion, high-quality customer engagement, operational excellence, and alignment with zonal sales objectives. The role is responsible for managing Telemarketing Managers / Team Lead Managers, driving zone-level performance, enforcing process discipline, optimizing manpower, and delivering predictable site visit and conversion outcomes across all projects within the zone.

Key Responsibilities

- Own telemarketing performance for assigned zone (city/region)
- Translate central strategy into zone-level execution
- Allocate targets based on inventory, demand & marketing inflow
- Track Day to day Booking data
- Identify gaps and process fixation with minimal TAT




- Coordinate closely with Zonal Sales Heads & Site Teams
- Monitor daily calls, connects, visits & closures support
- Ensure pitch accuracy, daily hygiene & compliance
- Call audits
- Handle zone-level customer & sales escalations
- Cancellation Final Retention calls and feedback for booked cancelled customers
- Share market intelligence & competitor insights (only internal purpose) with central head
- Optimise manpower productivity & cost efficiency zone-wise (P&L;)
- Reports To: Overall Head Telemarketing
- Direct Reports: Telemarketing Managers / Assistant Managers

📌 Telemarketing Head (Navi Mumbai)
🏢 G Square Housing
📍 Navi Mumbai