- Provide exceptional chat support to customers through various channels (e.g., WhatsApp, Facebook Messenger).
- Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Collaborate with internal teams to escalate complex cases or issues that require further assistance.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-7 years of experience in non-voice process (chat/email) customer support.
- Robust understanding of fintech industry trends and products/services offered by NBFCs.
- Excellent communication skills for effective interaction with customers over digital platforms.
📌 Chat Support Executive (Mumbai)
🏢 Bhanix
📍 Mumbai
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